Job Details

The Front Desk Member Services Representative is the first point of contact for members, affiliates, and visitors to the Guam Association of REALTORS® (GAR). This position plays an important role in creating a welcoming, professional environment while providing outstanding customer service and administrative support.

The successful candidate will assist members with general inquiries, process membership and MLS-related transactions, support association programs and events, maintain accurate records, and help ensure the efficient daily operation of the GAR office.

Essential Duties and Responsibilities

Front Desk & Customer Service

• Welcome members, affiliates, guests, and visitors in a friendly and professional manner.
• Answer incoming telephone calls and emails and direct inquiries to the appropriate staff member.
• Provide accurate information regarding GAR membership, MLS services, education, events, and office procedures.
• Receive and distribute mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area.

Member Services

• Assist prospective members with membership applications and required documentation.
• Process new memberships, transfers, reinstatements, and member updates.
• Maintain accurate member records within the association database.
• Assist members with password resets, website navigation, and basic account assistance.
• Prepare membership packets and orientation materials.
• Support member onboarding and provide general guidance on GAR services and benefits.
• Process membership payments and issue receipts following established financial procedures.

Administrative Support

• Assist with data entry, filing, scanning, and document management.
• Prepare correspondence, reports, labels, and mailings.
• Monitor office supplies and notify management when replenishment is needed.
• Assist staff with special projects and administrative tasks.
• Maintain confidentiality of member and association information.

Education & Events Support

• Assist with registration for classes, meetings, and special events.
• Prepare attendee certificates, materials, badges, and sign-in sheets.
• Help with event setup and breakdown when needed.
• Assist members with continuing education and event registration questions.

MLS & Lockbox Support

• Provide basic assistance regarding MLS and Supra lockbox services.
• Process lockbox and key issuance following GAR procedures.
• Refer technical MLS or Supra issues to the appropriate staff member or vendor.

General Office Responsibilities

• Participate in staff meetings and training opportunities.
• Maintain a positive, helpful, and member-focused attitude.
• Perform additional duties as assigned by GAR senior staff.

Qualifications

Required

• High school diploma or equivalent.
• Minimum two years of customer service or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn membership and MLS software systems.
• Professional appearance and positive attitude.
• Ability to work independently while functioning as part of a team.

Preferred

• Experience working in a REALTOR® association, MLS, real estate office, or membership organization.
• Knowledge of Flexmls, Supra, or association management software.
• Experience handling cash receipts and basic bookkeeping procedures.

Core Competencies

• Outstanding customer service
• Strong interpersonal communication
• Attention to detail
• Professionalism
• Dependability
• Confidentiality
• Initiative
• Problem-solving
• Adaptability

Our Commitment

The Guam Association of REALTORS® is committed to providing exceptional service to its members while promoting professionalism, education, advocacy, and ethical real estate practices throughout Guam. Every member of our staff contributes to creating a welcoming and responsive environment that reflects the values of the Association.