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Answer Screening Questions

The employer has asked you to answer the following questions to be considered for this job.

The front desk may involve answering telephone calls, greeting members, accepting payments, responding to emails, and assisting staff at the same time. How do you organize and prioritize your work when several tasks require your attention?

GAR uses several specialized systems for membership records, event registration, MLS services, electronic lockboxes, and member communications. Describe a time when you had to learn a new software program or online system. What steps did you take to become comfortable using it?

A member contacts the GAR office with a question you do not know how to answer. The appropriate staff member is unavailable, and the member wants an immediate response. Explain how you would handle the situation while making sure the member feels heard and receives accurate information.

Please describe your level of experience with the following programs and platforms: Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft Teams;Microsoft SharePoint

Describe a time when you assisted a frustrated customer or member. What was the issue, how did you respond, and what was the outcome?

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Cover Letter (optional)

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