As a Housekeeper - Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: clean guest rooms as assigned, including, but not limited to: making beds, cleaning bathrooms, dusting and vacuuming.
What will I be doing?
・Clean and service assigned guest rooms and corridors to the highest standards possible, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks.
・Reports rooms as clean and available, using OnQ system.
・Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
・Strip dirty linens / towels and remove used amenities from room/suite.
・Ensuring all standards of lay out and cleanliness are that of Hilton laid down policy.
・Ensure highest standard of cleaning in assigned areas.
・Complete the working sheet and log all necessary information as per the standard and requirement, such as DND, L&F, any special case
・Ensure guest privacy is respected when DND status is displayed.
・Offer all possible assistance to guests and respond to guests request.
・Cleans and supplies guest rooms according to standards and procedures.
・According to standards does turndown service.
・Ensure master keys are kept secure at all times.
・Keep trolley neat and adequately supplied.
・Greet guests immediately with friendly/sincere acknowledgement.
・Replenish linen and guest amenities.
・Respond to special requests by guests (such as providing extra amenities or service time requests).
What are we looking for?
In this role as a Housekeeping Room Attendant you will be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.
The ideal candidate will have a minimum of 6 months to 1 year of cleaning experience in housekeeping or janitorial services preferred.
The ideal candidate must possess ability to communicate effectively with guests and team members verbally or in written form.
Basic reading, writing and ability to speak in English.
Ability to carrying or lift, pushing or pulling items.
Ability to frequently stand up and move.
Frequent handling objects and equipment to maintain the facility.
Frequent bending, stooping, and kneeling.
Ability to work nights, weekends and or/ holidays.
Ability to arrive to work on time and when scheduled.
Physically able to move large objects such as: carts, large bags of linen, and ironing board.
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, and spray bottles, Ability to read and recognize room/suite numbers.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
It is advantageous in this position if you demonstrate the following capabilities and advantages:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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