Job Details

Quality Assurance Coordinator/Assistant

  2022-11-17     LSG Lufthansa Service Guam, Inc.     166 Guerrero St. Harmon Ind. Park  


Reports To: Quality Assurance Manager

Supervises: None

Department: Quality Management

SUMMARY OF RESPONSIBILITIES: The Quality Assurance Coordinator assists the QA Manager in the execution of company-mandated sanitation, hygiene and other quality-oriented policies and procedures. This position is empowered to enforce rules and regulations with respect to safety, health and sanitation by Federal and/or local Government agencies for the Guam CSC. Organizationally, it is the QA Manager’s responsibility to administer any and all programs designed to measure degree of compliance regarding sanitation and hygiene policies, procedures and standards. However, the QA Officer assists in the coordination the aforesaid processes.


· Reports employees whose conduct, behavior or work habits are in violation of established sanitation and hygiene standards. The QA Clerk will confer with the QA Manager and appropriate department manager in order to effect prompt correction of any violation of sanitation and hygiene rules.

· Conducts continuous tests to ensure optimum compliance with regards to established temperature maintenance and control. Temperature control throughout the facility must be recorded whenever appropriate. Temperature variances must be reported to the QA Manager an appropriate department manager so that immediate corrective action may be taken.

· Determines that cleaning schedules for all areas of the facilities have been developed, posted and are being enforced. The QA Clerk verifies that all cleaning has been done thoroughly, correctly, and in a timely fashion. Deviations from the established schedules must be brought to the attention of the QA Manager and appropriate department manager.

· Conduct periodic and random weight checks on all products prepared for airline customers and record the findings of these evaluations as prescribed by the company’s quality assurance programs.

· Conduct periodic and unannounced inspections of the facilities to ensure compliance with company sanitation and hygiene standards as well as Federal and local Government rules and regulations. Any deviation of discrepancy must be brought to the attention of the QA Manager and appropriate department manager for immediate corrective action. Corrective action must be verified and documented by the QA Manager as necessary.

· Conduct periodic cooling chain test to ascertain that proper temperatures are maintained in food products from preparations to delivery to the aircraft. Inspection of food products and temperature evaluations must be conducted unannounced and at random. Results of this examination must be recorded and in the event of less than acceptable standards, corrective action must be imitated promptly.

· Ensure hygiene standards laid down by the Company, Airlines and the legislations are strictly followed.

· Checks for periodic calibration of test equipment such as thermometers and scales to ensure accuracy.

· Assists the QA Manager in conducting periodic and unannounced hygiene inspection of the vendor’s facility to ensure compliance with LSG hygiene standards as well as local Gov’t rules and regulations.

· Assists in the training of employees on company sanitation & hygiene policies, procedures, and standards.

· Performs other related duties as may be required.

This job description is not exhaustive of the job responsibilities, but merely a guide. The Management according to the business requirements may add other tasks.


· Must be proficient in the use of the English language (written and oral).

· Must have good communications skills.

· Must have good organizational skills.

· Must be able to make independent, well thought out decisions, well as the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must also have the ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

· Must be dependable and flexible.

· Must be able to work under pressure.

· Must have good mathematical skills.

· Must have ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Must be able to write routine reports and correspondence; and to speak effectively before groups of customers or employees of the company.

· Must have strong leadership abilities so as to be proficient in enforcing company policies and procedures.

· Must have knowledge of Federal and Local Government regulations regarding sanitation and hygiene.

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms, talk or hear, and taste or smell. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment is representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally required to work at another job site. While working at the employee’s primary job site or at another job site the employee may occasionally work near moving mechanical parts, be required to lift and/or move up to 25lbs. and may occasionally be exposed to fumes or airborne particles, extreme cold and extreme heat. The noise level at the alternate job site may occasionally be moderate to high.

Do not contact this company in solicitation of any product or service.

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