Job Details

The Front Desk Manager will oversee the daily operations of the front desk, manage a team of front desk agents, and ensure that every guest receives a warm welcome and exceptional service throughout their stay. This role is ideal for someone with excellent communication skills, a passion for hospitality, and a knack for problem-solving.

Key Responsibilities:

• Manage and coordinate the activities of the front desk team, including scheduling, training, and performance management.
• Ensure smooth and efficient check-in/check-out processes, guest services, and concierge duties.
• Handle guest complaints and concerns promptly and professionally, ensuring a positive resolution.
• Monitor room availability, rates, and room assignments to maximize occupancy and revenue.
• Implement and maintain front desk policies, procedures, and standards to ensure exceptional service.
• Collaborate with other departments (housekeeping, maintenance, sales, etc.) to ensure a seamless guest experience.
• Maintain accurate records, reports, and documentation as required.
• Assist in hiring, on boarding, and training new front desk staff.

Qualifications:

• Proven experience as a Front Desk Manager or in a similar customer service role in the hospitality industry.
• Strong leadership and team management skills with a hands-on approach.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to handle stressful situations with a calm and positive demeanor.
• Exceptional organizational and multitasking abilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays.