Job Details

Under the direct supervision of the Customer Service Manager and in accordance with established policies and procedures.  This position assists callers with their inquiries and routes calls appropriately by accessing directories.

Responsibilities

• Answer, screen, and route calls efficiently using the digital phone system.
• Provide accurate information and direct callers to the appropriate department.
• Maintain efficient call center workflow to manage call volumes effectively.
• Report phone system or computer issues to management for timely resolution.
• Assist in training new operators on call handling and procedures.
• Update directories and call routing resources to ensure accurate transfers.
• Document and report daily call center activities to the manager.
• Performs other job-related duties as assigned 

Position Requirements

• High school diploma or GED equivalent 
• Prior work experience in customer service preferred 
• Excellent verbal and written communication skills
• Excellent telephone etiquette skills
• Proficiency in Microsoft Office Suite and related software.
• Efficient operations of basic office equipment (computer, phone, fax, copier)
• Ability to multitask effectively
• Organized and motivated with a positive attitude
• Embrace challenges and resolve issues professionally
• Dependable, adaptable and collaborative team player

Calvo's Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.