The Service Advisor (SA) together with his/her team members is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues.  Additionally, the SA is actively involved in promoting service sales regarding maintenance and repair needs that are identified during the service appointment process.

ESSENTIAL FUNCTIONS:
 

• Meets and greets service customers, taking service calls from customers to schedule appointments.
• Identifies service needs of customer vehicle based upon historical service data.
• Determines progress of repair/service orders and informs customer accordingly & addresses customer`s questions/needs promptly and professionally.
• Advises customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
• Ensures comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
• Ensures timely completion of Repair Order (ROs) and related documents.
• Reviews results of customer satisfaction surveys with service manager.
• Establishes long-term positive relationships with customers.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Effective supervisory skills
• Good inter-personal skills
• Superior customer service skills
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude and able to work under pressure
• Basic understanding of vehicle systems
• Basic understanding and usage of computer
• Valid drivers license and good driving record
• Proven track record of achieving or over-achieving goals

Required Education/Training:

• High School Diploma or equivalent
• 2 year or 4 year Business Degree or related field preferred
• Successful completion of Nissan Guam Service Advisor Training Programs during first 90 days of employment.

Working Conditions:

The Service Advisor work station is in the service lane, which is in an open garage area.  During vehicle inspection at in-take (service lane) or work-in-progress (technician stall), he/she is required to physically inspect a vehicle from end-to-end and from top-to-bottom. Must be well coordinated physically and able to stand for long periods of time.  May lift up to 70 pounds occasionally.  S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials especially in shop area when discussing with team members status of customer`s vehicle.  Road testing of vehicles also may be required.

Nissan Guam is an Equal Employment Opportunity employer that promotes a drug-free work environment.