Job Details

ABOUT THE ROLE

The Guam Association of REALTORS® is looking for a friendly, organized, and service-oriented Member Support Specialist to join our team. As the first point of contact for members and visitors, this role plays a key part in creating a welcoming and professional environment. If you enjoy helping others, keeping things running smoothly, and being part of a mission-driven organization that supports our local and national real estate professionals, we`d love to hear from you!

KEY RESPONSIBILITIES

Front Desk & Member Services

• Serve as the first point of contact — greeting members, visitors, and callers with professionalism and warmth
• Answer and route incoming phone calls, emails, and walk-in inquiries in a timely manner
• Maintain a clean, organized, and welcoming front office environment
• Assist members with questions, requests, and referrals to the appropriate staff or resources

Administrative & Document Support

• Format, proofread, and prepare professional documents using Microsoft Word, Canva, PowerPoint (letters, flyers, agendas, reports, and correspondence)
• Perform daily data entry and updates in Microsoft Excel spreadsheets, including membership records, event registrations, and financial tracking logs
• Manage and organize digital and physical filing systems via Microsoft SharePoint and shared drives
• Assist with drafting and distributing internal and external communications, newsletters, and announcements
• Process incoming and outgoing mail, packages, and deliverables

Events, Education & Meetings

• Support the planning, coordination, and execution of membership events, continuing education classes, and committee meetings
• Prepare event materials including sign-in sheets, name tags, handouts, and slide decks
• Coordinate room setups, catering logistics, audio-visual equipment, and vendor communication
• Track RSVPs and attendance, and follow up with members post-event as needed

Digital & Social Media Support

• Assist with scheduling and posting content across the association`s social media platforms
• Support website updates and digital communications as directed
• Monitor and respond to social media inquiries in alignment with organizational guidelines

QUALIFICATIONS

Required

• 2 plus years of experience in customer service, front office, or administrative support
• Proficiency in Microsoft 365 — Word, Excel, PowerPoint, Outlook, and SharePoint is a must
• Strong written and verbal communication skills with keen attention to detail
• Ability to manage multiple priorities and remain organized in a busy environment
• Professional, positive, and people-oriented with a team-first mindset
• Comfortable using social media platforms and basic digital tools

Preferred

• Associate`s degree or higher in Business Administration, Communications, or a related field
• Experience working in a nonprofit, trade association, or membership-based organization
• Familiarity with the real estate industry or professional association environment
• Experience with event coordination or administrative project support

WHY YOU`LL LOVE WORKING HERE

• Be part of a supportive, close-knit team that genuinely enjoys what they do
• Make a real impact — help REALTORS® succeed in their businesses every day
• No boring routines — each day brings new interactions, events, and projects
• Gain exposure to events, education, leadership, and the real estate industry
• Your ideas, energy, and initiative matter here — we value both professionalism and personality
• Be part of an organization that`s active in the community and invested in its members
• Growth opportunities within a respected, mission-driven association