Job Details

IT Network & Help Desk Specialist

The IT Network & Help Desk Specialist will be a key player in our IT operations, and responsible for managing trouble tickets from initiation to resolution while also performing hands-on network troubleshooting and configuration to ensure a stable and reliable IT environment.

Responsibilities include:

• Demonstrated proficiency with an IT trouble ticketing system for ticket creation, management, and resolution.
• Proven ability to apply configurations to network switches and troubleshoot common network protocols and services (TCP/IP, VLANs, DNS, DHCP).
• Diagnose and resolve network connectivity issues by examining interface statuses, identifying packet errors, and tracing routing paths to locate failures.
• Experience providing direct support for all end-user hardware, software, and VOIP phone issues, serving as an escalation point for complex problems.
• Monitor network device health and performance, responding to alerts and resolving issues before they impact users.
• Strong technical expertise in routing, switching, SATCOM, and secure communications within military or government environments.
• Strong understanding of routing protocols, secure communications, and network troubleshooting.
• Manage and maintain core network infrastructure, including routers, switches, VoIP systems, and circuit connectivity.
• Support VOSIP and other critical voice and data services across the theater.
• Perform system testing, troubleshooting, and technical guidance for network operations.
• Install, operate, and maintain RF/satellite systems, IP networks, and fiber distribution systems.
• Administer network hardware such as ASR, Nexus, 7200/3900/3800/6500/4500/3700/3500 series devices, ASAs, and Netscreens.
• Support systems including GEM-X, ACS/TACACS, CWNCM, Route Explorer, and IP management tools.
• Apply advanced routing knowledge (BGP, EIGRP, OSPF, DMVPN/NHRP) at a CCNP level with CCIE-level understanding.
• Create and maintain technical documentation, updating records in the ticketing system, and network health reports.

Minimum qualifications include:

• Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Minimum of four (4) years of progressively complex experience in computer simulation, client-server architectures, advanced networking techniques and protocols, databases (flat-file, relational, and object-oriented), high-order programming languages, and operating systems (e.g., UNIX/ULTRIX, HP-UX, SUN-OS, VAX/VMS, Harris VOS)
• Minimum of three (3) years of hands-on IT experience, which must include direct end-user helpdesk support and experience with network administration.
• At least two (2) years experience in design and development of advanced networking techniques and protocols, database management systems, and programming in high order languages (e.g., C, C++, ADA, FORTRAN)
• Required certifications: Network+ and Security+
• Able to travel to support mission up to 10%.

Desired qualification:

• IAT Level III certification is highly desired.

Education:

• Bachelor's degree in Engineering preferred, OR an Associates degree plus 7 total years of recent specialized experience, OR 11 total years of recent specialized experience.

To apply, text 'tracejobs' to 97211 or apply directly through our website at www.tracesystems.com.