Job Details

Senior Telecom Expense Analyst

Hagatna, GU, 96910, USA

Job Description:

Summary:

The Senior Telecom Expense Analyst is responsible for sourcing, negotiating, and lifecycle managing wide area network (WAN) connectivity and telecommunications services across a multi-site enterprise footprint. This role drives cost optimization, vendor performance, and service reliability by aligning carrier strategy with business and technical requirements. The position partners closely with Network Engineering & Operations, Finance, and Business & Operations teams to ensure circuits, contracts, and services are delivered on time, on budget, and in compliance with enterprise standards.

Essential Functions:

1. Own end-to-end management of the organization's telecommunications and network services portfolio, including strategic vendor relationships, sourcing decisions, and operational performance across a multi-enterprise footprint.
2. Serve as the primary point of accountability for telecom carriers, ISPs, and managed service providers, leading contract negotiations, renewals, pricing strategies, and consolidation efforts to optimize cost, performance, and risk.
3. Oversee the lifecycle of telecom services, including ordering, provisioning, upgrades, disconnects, and inventory management. Ensure accurate documentation and system records (e.g., CMDB/ServiceNow) and maintain visibility into installations, site turn-ups, and decommissions to support timely delivery and operational readiness. Makes recommendations to provide cost savings where/when possible.
4. Provide governance over service delivery by establishing and managing SLAs, conducting vendor performance reviews, tracking scorecards, and leading escalations to ensure service quality and accountability. Validate contract terms related to termination rights, service credits, and risk mitigation.
5. Develop and execute wide-area network (WAN) sourcing strategies leveraging technologies such as DIA, broadband, 4/5G, and satellite solutions to support business growth.
6. Participate in forecasting telecom spend and support annual budgeting and long-range planning cycles, ensuring alignment with financial targets and operational needs.
7. Partner closely with Network Engineering and other internal stakeholders to align on technical standards, requirements, and deployment timelines. Support mergers, acquisitions, and divestitures through circuit rationalization and integration planning.

Skills and Abilities:

• Negotiation & influencing, Required
• Analytical & detail oriented, Required
• Financial acumen, Required
• Cross-team collaboration, Required
• Strong written & executive communication, Required
• Ability to manage large multi-site environments, Required
• Strong contract negotiation and vendor management skills, Required

Qualifications:

• Bachelor's degree in business administration / supply chain management / finance or related, Required
• Three (3) years to Five (5) years or more in Telecom/WAN procurement, carrier management, or network operations, Required
• 3 years or more in Sourcing DIA, broadband, 4/5G, Starlink services. Knowledge of SDWAN architectures (i.e. Meraki), Required
• 3 years or more in financial analysis and budgeting
• Telecom expense management (TEM) systems experience, Preferred
• 3 years or more in ITSM/CMDB platforms (ServiceNow or similar), Preferred
• Proficiency with Excel and reporting tools Intermediate, Required
• SDWAN architectures (i.e. Meraki) Intermediate, Required

Job Category: IT Assets

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $75,000.00

Maximum Pay Range: $85,000.00

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.