Job Details

Summary: Working under the Clinical Supervisor, the LPN - Clinical Support nurse will have the skills and attitude needed to complete a variety of tasks to support clinic operations. These tasks range from managing/completing paperwork, triaging patient concerns, administering nursing care, and working on quality improvement plans. As a nurse, the LPN - Clinical Support is expected to be an example to medical assistant colleagues and may be called on to help with training coworkers.

Reports to: Site Manager

Supervises: No

Dress Requirement:scrubs in accordance with Heart of Ohio Family Health's dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours

Times are subject to change due to business necessity

LPNs are expected to float between all Heart of Ohio Family Health based on organizational need

Non-Exempt

Job Duties: these are considered essential to the successful performance of this position:

• Assist in managing paperwork coming into the clinic, assist providers with appropriate filling out of paperwork and documents appropriately, and ensure providers sign off at appropriate times.
• Administers nursing care to those with medical conditions or injuries
• Includes working in and taking calls for family/internal medicine, OB/GYN, and pediatrics
• Assist in all paperwork coming into the clinic, including but not limited to FMLA, prescription requests, bariatric surgery, home health, and more. Assists providers with appropriate filling out of paperwork and ensures providers sign off at appropriate time.
• Calls patients with abnormal lab results and answers patient calls about lab results
• Distributes educational material to patients as directed.
• Follows all laws and regulations and adheres to all of the Organization's policies and procedures, especially the hazardous, health, and safety procedures
• Completes triage of patients over the phone and in person.
• Completes population health outreach for patients with uncontrolled chronic disease/care gaps.
• Assist in training and shadowing experience of onboarding staff.
• Maintains medical records
• Other duties as assigned

Equipment Operated:

Telephone & Fax

Computer & Printer

Blood Glucose Monitor

Blood Pressure Machines

Waived function testing

Pulse oximeter

EKG

Centrifuge

NST machine

Oxygen

Audiometer

Audio Visual

HBA1C analyzer

Ultrasound

Other office and medical equipment as assigned

Facility Environment:

All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant. This position will primarily operate out of the clinic at 2365 Innis Rd.

This position's primary work area is patient examination rooms and nursing stations.

The patient examination rooms and nursing stations areas are:

• kept at a normal working temperature
• sanitized daily
• maintains standard office environment furniture with adjustable chairs
• maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretches
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person's voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual

Job Qualifications (Experience, Knowledge, Skills and Abilities)

• Licensed Practical Nurse license in the State of Ohio
• Associate degree in nursing
• Skill of phlebotomy
• Prior vaccine and immunization experience, preferred
• Skills to expertly deliver exceptional health care to the public
• Ability to successfully work in unison with others to create an efficient, harmonious work environment
• Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
• Knowledge of federal, state, and local laws and regulations pertaining to health care and safety
• Ability to communicate (orally and in writing) in a professional manner
• Ability to maintain an established work schedule to ensure dependability and accuracy of work quality