Job Details

Content Designer

At Liberty Mutual, our User Experience organization is on a mission to create extraordinary digital experiences that help us win with customers, agents, and prospects. We are redefining what best-in-class looks like in the insurance industrydelivering intuitive, seamless digital quoting and making digital our primary channel for service and claims. If you're passionate about crafting meaningful, user-centered content that drives clarity and confidence, we invite you to join us.

About the Role

As a Content Designer supporting our Claims Intake experience, you'll play a critical role in shaping how customers interact with Liberty Mutual during key moments. You'll collaborate closely with cross-functional partners to design clear, effective, and engaging content that improves usability and enhances the overall customer journey.

About the Team

You'll be part of a dynamic community of 80+ Experience Designers working across the organization. In addition, you'll partner closely with a focused team of designers dedicated to the Claims Intake space, allowing for both broad collaboration and deep domain expertise.

What You'll Do

Collaborate cross-functionally: Partner with product managers, designers, engineers, analysts, researchers, and fellow content designers to deliver cohesive, user-centered solutions. Work closely with insurance product subject matter experts to understand business requirements and translate them into effective content strategies.

Identify and drive content opportunities: Apply content design methodologies to uncover opportunities that improve user experience, including information architecture, content hierarchy, and microcopy.

Craft clear, concise content: Write and refine content that aligns with Liberty Mutual's tone and voice guidelines, adheres to established standards, and reflects best practices for each digital channel.

Leverage user insights: Continuously evaluate content effectiveness through user feedback, research, and data. Use insights to iterate and optimize experiences for clarity, usability, and impact.

Why Join Liberty Mutual?

Be part of a forward-thinking UX organization shaping the future of digital insurance

Collaborate with a large, talented design community while contributing to a high-impact product area

Work on meaningful experiences that support customers during important, real-life moments

Opportunities for growth, innovation, and professional development

Qualifications

As typically acquired through a Bachelor`s degree or equivalent experience and 5+ years of experience in a related field: Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup

Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design

Exceptional written and oral communication skills

Ability to present projects and status reports to team leadership

Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams

Proven track record of collaborating effectively with cross-functional teams

About Us

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco