Job Details

As one of the fastest-growing IT companies in the Midwest, EasyIT inspires and enables central Ohio businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.

About the Position:

As an Account Manager at EasyIT, you will be the driving force behind client success, retention, and account growth. Serving as a trusted brand ambassador and strategic consultant, you will work closely with SMB clients to align their business priorities with the right IT solutions, including servers, networks, and desktops. This is a highly consultative role where your primary focus is fulfilling our mission to "Make IT Easy." You will oversee recurring support agreements, lead regular client meetings, and collaborate seamlessly with our service delivery team. Ultimately, you will act as a dedicated advocate for our clients and a vital relationship builder alongside our technical staff.

Qualifications and Skill Requirements

• Strong customer service skills, strong written and verbal communication skills
• Ability to communicate value of proposed solutions
• Solid skills in office computing (such as MS Word, MS Excel, websites etc.)
• Financial acumen – experience understanding invoicing and basic financial metrics
• Connectwise PSA and Hubspot experience preferred

Responsibilities:

• Consult with current client partners on IT needs and help them create an IT roadmap and budget for years down the road
• Educate our client partners on IT solutions that will transform the way they do business
• Facilitate high-level discussions with executive teams regarding IT infrastructure and solutions
• Hold Business Reviews on a regular basis for our client partners
• Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction
• Accountable for client retention and assists with service level tracking and reporting
• Create and manage our internal strategic plan for managed client partners with assigned Virtual CIO teams
• Manage contract renewals and price increases
• Maintain proactive communication with key decision makers
• Work closely with service delivery team to manage customer escalations and trouble tickets

Necessary Abilities:

• Professional oral and written communication skills with a proven track record of executive-level presentation and rapport
• Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
• Ability to handle and thrive under high pressure situations while adapting to change
• Adaptability: this is a fast moving, dynamic environment -- the ability to adjust to changing priorities is required