Job Details

Front Desk Associate

Job Location: Holiday Inn Express Obetz, Obetz, OH, USA

Job Type: Hourly, Full Time

Job Description: Front Desk Associate/Night Auditor

Title: Front Desk Associate/Night Auditor

Reports To: Front Desk Lead & General Manager

Required Tasks: According to Hotel Standards:

* Guest Check-in & Check-out

* PMS Operations

* Cash Handling & Credit Card Transactions

* Switchboard Operation and Telephone Etiquette

* Front Office Emergency/Security Procedures

* Reservations-Guest Rooms

* Assist with Administrative Duties as assigned by Management

* Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily

* Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables

* Minor Decision Making

* Take Group Reservations & Set up Group Blocks

* Sales of Guest Rooms with New Arrivals and Phone Inquiries

* Follow All Policies & Procedures as Outlined in the Employee Handbook

* Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag

* Operate Laundry as Directed

* Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

* Fluent Verbal & Written Communication in Proper English (Spanish, if possible)

* Basic Math

* Hand Writing

* Computer Skills/Keyboard/Typing Skills

* Operate a 10 Key Calculator

* Hospitable, Civil Contact with the Public

* Ability to Work Independently, with Little to no Supervision

* Ability to Complete Multiple Tasks Simultaneously

* Night Audit/Basic Accounting Skills/Training