FedEx - - Responsibilities: Handle customer needs and process documentation for movement of freight in daily service center operations.; Enter freight shipment information into computer systems and generate and adjust freight bills.; Administer freight pick-up process and coordinate delivery appointments.; Assist customers via phone, e-mail and/or fax with inquiries including tracing shipments, rate quotes, and billing questions.; Review drivers' Hours-of-Service logs for accuracy and coordinate with drivers and operations.