Job Details

Job Objective:

Answers phone in a timely, courteous, and professional manner. Assists callers by providing accurate information, scheduling appointments, taking messages, resolving inquiries to callers' satisfaction.

Duties and Responsibilities

Scheduler:

• Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers' inquiries.

• Schedule appointments and cancellations by phone or email

• Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location.

• Understands all appointments and procedure types and the preps associated with each type.

• Understands insurance protocols for scheduling and pre-certification.

• Daily reviews and has working knowledge of physician and hospital schedules.

• Obtain patient insurance information and enter into computer.

• Practice appropriate charting methods, including taking appropriate messages.

• Utilizes computer programs daily (Dial Pad, ggastro, IQueue and AlertMD)

• Daily task review to submit appropriate PAT and appointment order(s) to corresponding facilities.

Secondary Job Functions:

• May be asked to cross cover other duties as assigned.

• Maintain confidentiality of patient's personal and financial information by utilizing HIPAA guidelines and regulations.

• Attend all office meetings or in-service as required.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology

• Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.

• Ability to organize work material to ensure accuracy of job performance.

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

• Skills to use a personal computer and various software packages, including internet.

• Skills to handle a multi-line phone system.

• Ability to establish priorities, work independently, and proceed with objectives with little supervision.

• Ability to handle and resolve problems.

• Neat appearance, professional demeanor, and pleasant phone voice.

• Fluent in English.

Credentials and Experience

• Must have a high school diploma or equivalent.

• Prefer at least 2 years experience working in a medical environment.

Special Requirements

• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, assisting peers as needed.

• Flexibility in working hours with willingness to work occasional overtime.

Physical Demands

• Must be able to sit (frequent), stand (frequent) walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent).

• Ability to communicate in person (occasional) and by phone (frequent).

Work Environment

• Medical office requiring on site training with remote work privileges.

Equal Opportunity Employer
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