Job Details

Duties:

Assist Cardinal Health's Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities:

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.

• Installs/removes/configures hardware and software.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.

• Prioritizes effectively and escalates as needed.

• Responds to customer needs and services as assigned.

• Accurately manage asset records using ServiceNow platform

Qualifications:

• Bachelor's degree in related field or equivalent work experience, preferred

• 2+ years' experience in related field preferred

• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Skills:

Having these skills will contribute to your success in the role:

• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you

• Communication - creating and responding to emails in a professional manner

• Time management - excellent use of time management and the ability to stay focused on the tasks

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.