Job Details

Salary : $37,440.00 Annually
Location : Criminal Justice Center Sanford
Job Type: Full Time Non-Exempt
Remote Employment: Flexible/Hybrid
Job Number: E18401
Department: COURTS / CUSTOMER CARE 168
Division: Call Center
Opening Date: 03/04/2026

Description

JOB SUMMARY:
Under the direction of the Call Center Team Leader, the Deputy Clerk I, is responsible for handling inbound and outbound calls, addressing customer inquiries, and other miscellaneous and ancillary duties. This position is classified as non-exempt from the overtime provisions of the Fair Labor Standards Act.
Examples of Duties

ESSENTIAL DUTIES:

• Assists customers promptly and professionally, over the telephone and/or chat, addressing inquiries and resolving issues. May refer inquiry to proper department or agency if unable to assist.
• Documents customer interactions and maintain detailed records in the system.
• Uses a combination of vendor and in-house software to review and collect necessary information to provide to customers.
• Collaborates with team members to improve processes and enhance customer experience.
• Meets performance targets for call volume, customer satisfaction, and quality assurance.
• Performs other duties of a similar nature/level.

Typical Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or its equivalent (G.E.D.).
• One year of related clerical or call center experience.
• Must be able to type a minimum of 35 correct words per minute.
• Must possess good customer service skills
• Valid Florida Driver's license

An equivalent combination of education, training, and/or work experience will be considered.
Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of general office procedures.
• Strong skills in communication.
• Skill in organizing and prioritizing work.
• Skill in the operation of computer software and hardware sufficient to enter, retrieve, and manipulate data.
• Skill in active listening.
• Skill in recognizing and diffusing dissatisfied customers.
• Ability to fully train in all areas of the department.
• Ability to work effectively in a team setting.
• Ability to maintain a positive demeanor.
• Ability to fluently speak the Spanish language helpful but not required.
• Ability to make decisions.
• Ability to fluently read, interpret, speak, write, and understand the English language.
• Ability to interact professionally and maintain effective working relationships with superiors, coworkers, customers, and others.
• Ability to multi-task and adapt to changing priorities.
• Ability to work in a fast pace setting and maintain composure under pressure.

PHYSICAL ACTIVITIES:

• Manual Dexterity, Talking, Hearing, Repetitive motions.

PHYSICAL REQUIREMENTS:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

VISUAL ACUITY:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Full Time Benefit Group >30 hours
Paid Time Off Leave
11 Paid Holidays
FRS participation
Employer paid STD
Employer paid LTD
Group Health insurance
Dental
Employer paid Life insurance