Job Details

What You Will Do at ODM:Office: Chief of StaffClassification: Customer Service Assistant 2 (Multiple Positions)Job Overview:The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:* Handling calls and tickets, processing inquiries from providers, and giving answers and information* Directing callers to appropriate helpdesk* Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed* Supporting providers with log in authentication* Using a computer to manage data, verify information, log calls, and create reports and correspondence9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.* Or equivalent of Minimum Qualifications for Employment noted above.Job Skills: Customer ServiceTechnical Skills: Data EntryProfessional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication