Job Details

Salary : $55,000.00 - $85,000.00 Annually
Location : Grandview Heights, OH
Job Type: Full-Time
Department: Police
Division: Police Communications
Opening Date: 02/04/2026
Closing Date: 3/6/2026 4:00 PM Eastern

Summary Description
Emergency 911 Dispatcher

City of Grandview Heights
The City of Grandview Heights is actively seeking highly motivated, mission-driven professionals for full-time Emergency 911 Dispatcher positions. This role is critical to public safety and demands individuals who perform with precision, confidence, and composure under pressure.
Dispatchers operate from a newly constructed, purpose-built public safety facility, working directly among our officers and the fire department. Our center is equipped with state-of-the-art radios and call-handling systems, as well as enhanced 9-1-1 technology, to support critical operations. Our workstations are ergonomically designed and adjustable, supporting dispatcher health, alertness, and performance during extended shifts. Other amenities include a fitness center, patio, and terrace- reinforcing the City's commitment to workforce readiness and wellness.
This position is ideal for individuals who thrive in fast-paced environments, maintain attention to detail, and are committed to serving the community with professionalism and integrity. We encourage you to apply if you are ready to take on a demanding role where your decisions directly impact lives.

Essential Functions
Under the direct supervision of the 911 Communications Manager, answers all incoming 911 emergency and non-emergency police, fire, and medical calls. Inputs information in a Computer-Aided Dispatch (CAD) system for law enforcement response and documentation. Radio dispatching of law enforcement personnel; access to criminal justice information that requires handling and dissemination of sensitive materials; directs callers and gives non-emergency information, enters data into criminal justice information systems; and performs other related duties as assigned.

This position requires shift work in a team environment that can be stressful. We are a 24-hour hours/7-day-per-week operation, including weekends, evenings, nights, and holidays. Schedules may be 8 or 10-hour shifts that may require overtime with or without advance notice.

Education & Qualifications
To qualify for this position, you must be at least 18 years of age, possess a high school diploma (or equivalent), and be authorized to work in the United States. Within six months of hire, the selected candidate must qualify for Law Enforcement Automated Data System (LEADS) certification. Training will be provided.

Though not required, the desired candidate will possess at least one (1) year of experience in a comparable capacity or two years of clerical, general office, or call center experience. Experience using Microsoft Office programs, including Word, Excel, Publisher, and PowerPoint, is also preferred. Candidates must have strong written and verbal communication skills, problem-solving abilities, be able to work independently, and maintain confidentiality. An Associate Degree and one or more years of experience in public safety emergency communications, or a Bachelor's Degree in a related field, is preferred. Prospective candidates will be required to pass a background investigation, truth verification exam, and drug screen.

Supplemental Information
Salary

$55,000 - $85,000 per year (based on qualifications and experience). In addition, the selected candidate will earn a $1.30/hour shift differential for all hours worked on second and third shift.
Health Care:
The City provides health, prescription, vision and dental through the Franklin County Cooperative. .

Life Insurance:
The City provides $75,000 in life insurance to all full time and permanent part time employees.

Additional Voluntary Benefits:
The City also offers VOLUNTARY supplemental life insurance above the city provided coverage, short-term and long-term disability, and flexible spending accounts. These are all voluntary programs that will have a cost associated with them.

Wellness:
Participation in the City's Wellness program is available to all "Benefit Eligible" employees, at no cost, and allows employees to earn up to $400 and a reduced deductible for next year.

Ohio Deferred Compensation Program:
City employees can participate in the Ohio Deferred Compensation 457(b) and Ohio Deferred Compensation Roth 457.

Longevity:
Employees shall receive an annual longevity payment based on completed years of continuous service with the City.

Leave Accrual: Full-Time employees are eligible to earn personal, sick, vacation and compensatory or flex time.
Personal Leave
Employees earn 24 hours of personal leave per year.
Sick Leave
Employees earn 4.6 hours per pay period.
Vacation Leave
Employees accrue vacation based on years of public service ranging from 96 to 216 hours per year.
Holidays
Employees receive eleven paid holidays. 911 Dispatchers receive this pay in a lump sum on an annual basis.

Paid Parental Leave
Paid Parental Leave is available to full-time employees who have worked for the City a minimum of 90 days. Paid parental leave is available following birth or adoption or foster placement of a child under the age of 17. Eligible employees will be paid 100% of their regular pay for a period of two weeks following a two-week waiting period.

Sick Leave Reciprocity
Eligible full-time employees are eligible to cash out a portion of their accrued sick leave each year.

Pool Passes & Resident Pricing for Recreation Programs and Parks Rentals
All full-time employees are eligible to receive a pool pass to the City's Municipal Pool, subject to a small fringe benefit tax deducted through your paycheck. In addition, employees receive resident pricing on all programs and parks rentals.

Tuition and Training Reimbursement:
Full-time employees who have completed their probationary period may be eligible for the reimbursement of tuition and fees for job-related education, up to a maximum of $3,500 per calendar year.

Pension Contributions:
City employee earnings are not covered under Social Security, instead, contributions are made on your behalf to the Ohio Public Employees Retirement System (OPERS) at the rate of 14%.

Uniforms & Clothing
Employees that are required to wear a uniform will have them provided by the City. Non-Union employees that are not required to wear a uniform are provided an annual amount to purchase City logo merchandise. The amount of the annual allotment is based on position.
01

Do you have a High School diploma or GED?

• Yes
• No

02

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

03

How many years of professional __________ experience do you have?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• 3 or more years of experience

04

Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts?

• Yes
• No

05

What is your tested typing speed?

• less than 20 words per minute
• 20-29 words per minute
• 30-39 words per minute
• 40-50 words per minute
• More than 50 words per minute

06

Are you bilingual? If so, please list what language(s) you speak. If you are not bilingual, please mark N/A.
07

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

08

By selecting Accept, I certify that the information I have provided is true, complete, and correct. I authorize investigation of all information provided to the City of Grandview Heights in making its employment decisions. This authorization shall continue to be effective during my employment, if I am hired. I understand that applications submitted for public employment are public records, except as otherwise prohibited by law. I understand that any false or misleading information may result in disqualification of my application, or , if I am offered employment, termination.I understand that my application shall remain active for twelve (12) months, and that it is my responsibility to update the City of Grandview Heights of any change in my contact information during that time.I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the City of Grandview Heights to hire me. I further understand that any offer of employment may be subject to the results of competitive or non-competitive testing and eligibility rankings, a satisfactory background check, and a negative drug and alcohol screen.

• Accept

Required Question