Job Details

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Cleans and disinfects guest room bathrooms and living areas, including tubs, showers, toilets, sinks, mirrors, floors, furniture, fixtures, and surfaces, using approved tools and chemicals.
• Strip and make beds using proper linen-handling techniques and brand-approved bed-making standards, replacing linens and terry to ensure accuracy and presentation quality.
• Vacuums carpets and hard floors, removes trash and recycling, and maintains overall cleanliness of assigned guest rooms.
• Restocks guestroom supplies and amenities according to established par levels and reports missing, damaged, or removed items promptly.
• Visually inspects guest rooms after cleaning to ensure cleanliness, condition, and readiness meet Four-Diamond expectations.
• Retrieves, stocks, and maintains a housekeeping cart throughout the shift, communicating supply needs and minimizing waste.
• Greet guests professionally when encountered, offer courteous assistance, and respond to guest requests or concerns with urgency and professionalism.
• Reports maintenance issues, safety concerns, lost and found items, unusual activity, or room irregularities promptly through proper channels.
• Maintains accurate room status updates and completes required paperwork or system entries efficiently and correctly.
• Uses cleaning chemicals safely, follows OSHA, chemical handling, bloodborne pathogen, and PPE requirements, and maintains a safe, organized work environment.
• Maintains proper key control, safeguards guest privacy and confidential information, and follows all safety and emergency procedures.
• Completes assigned rooms within scheduled timeframes while maintaining quality standards and supporting team goals for guest satisfaction.
• Demonstrates resilience, professionalism, and teamwork in a fast-paced environment.
• Performs additional job-related duties as assigned.

• Must be at least 21 years of age.
• Candidates must have a high school diploma or equivalent.
• Must exhibit strong customer service and communication skills.,
• Must have the ability to work a flexible schedule, including nights, weekends, and holidays.
• A professional appearance is required.
• Must have the ability to respond to visual and verbal cues.
• Must be able to work in confined spaces and perform the physical duties of the role, including lifting up to 50 lbs. and frequent bending, reaching, and moving throughout the shift.