Job Details

divh2Ambulatory Patient Access Rep - Community Support Program/h2pBeginning January 31 the role will be based in Westerville at 185 W Shrock Rd supporting the BH Autism Outpatient Psychotherapy department. The current schedule for this position is Monday through Thursday from 3:00 p.m. to 7:00 p.m. and Fridays from 8:00 a.m. to 4:30 p.m./ppJob Description Summary:/ppGreets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated./ppJob Description:/ppEssential Functions:/ppProvides excellent customer service to patients and families by applying best practices and standard operating procedures./ppInterviews and registers patients in registration areas that report up through Patient Access./ppObtains accurate demographic, insurance, and physician information on registrations./ppScreens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer./ppScreens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements./ppAssists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements./ppEstablishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas./ppAssists in the shadowing/precepting of new employees./ppEducation Requirement:/ppHigh School Diploma or equivalent required. Associates Degree preferred./ppLicensure Requirement: (not specified)/ppCertifications: CPR certification (based on position and as determined by manager)./ppSkills:/ppDemonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills./ppExperience:/ppOne year of health care experience preferred./ppPhysical Requirements:/ppOccasionally: Blood and/or bodily fluids, driving motor vehicles, lifting/carrying (0-10 lbs, 11-20 lbs), loud noises, pushing/pulling (26-40 lbs, 41-60 lbs), reaching above shoulder, squat/kneel./ppFrequently: Bend/twist, biohazard waste, patient equipment./ppContinuously: Audible speech, chemicals/medications, color vision, communicable diseases and/or pathogens, computer skills, decision making, depth perception, flexing/extending of neck, hand use: grasping, gripping, turning, hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling (0-25 lbs), repetitive hand/arm use, seeing far/near, sitting, standing, walking./ppAdditional Physical Requirements performed but not listed above: Able to multi-task within a stressful environment./ppThe above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet/p/div