Job Details

Join the Everlight Solar team as a Remote Customer Support Specialist! This full-time, entry-level position is perfect for an energetic and motivated individual eager to make connections and build relationships with our customers. Operate in a fast-paced environment with precision and competence from the comfort of your home.

Important: Must own a Mac computer and be fluent in the Apple ecosystem of software (iOS, macOS, iWork, etc.).

Everlight Solar is a rapidly growing leader in solar energy, committed to fostering individual growth and rewarding performance. Our culture prioritizes teamwork, quality, innovation, and customer success. We seek a self-motivated, detail-oriented candidate with excellent problem-solving skills, dedicated to delivering exceptional results and ensuring team success.

Key Responsibilities:

• Handle a high volume of incoming calls efficiently.
• Identify and assess customer needs to ensure satisfaction.
• Build sustainable, trustworthy relationships through open discussions.
• Provide accurate and comprehensive information using the appropriate methods and tools.
• Manage customer complaints and provide effective solutions; follow up to ensure resolution.
• Maintain records of customer interactions and process accounts accurately.
• Follow established communication guidelines and policies.
• Engage customers and go the extra mile to enhance their experience.

Qualifications:

• Some experience in customer support or as a client service representative is preferred.
• Strong phone administration skills and active listening capabilities.
• Able to work independently as well as collaboratively with various teams.
• Strong attention to detail and exceptional communication skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Comfortable operating in a fast-paced environment.
• Must own a Mac computer and be fluent in the Apple ecosystem of software (iOS, macOS, iWork, etc.).
• Reliable 40 hour work week.
• Schedule: M-F 8am - 4pm CST with alternating Saturdays 8am - 6pm CST.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/year

Everlight Solar is an Equal Opportunity Employer. We celebrate diversity and welcome talented individuals from all backgrounds to apply. We are committed to inclusion and invite candidates regardless of race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, age (18+), or education level. Must be authorized to work in the US and a background check is required.