Job Details

This position is responsible for receiving and processing customer orders by telephone and ensuring all
customer requests are handled in a prompt, efficient, courteous, and professional manner. The CSR will
process all customer orders in accordance with established company standards and procedures. As
one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted
effortto listen to the customer's needs and provide them with a positive experience. In addition to this
primary duty, the CSR will be cross trained in the other positions within the department and, when
needed, will be asked to perform these functions as well.

TASKS AND RESPONSIBILITIES:

• Productivity: Be able to handle an average of 13 customer interactions per hour. This includes incoming and outgoing calls, with incoming as the priority.

• Provide prompt, accurate and courteous responses to customers by being genuine, caring and engaging.

• Solve routine and complex problems (contact supervisor immediately for problems unable to solve).

• Answer incoming customer service orders as soon as possible.

• Display active listening and superior customer service skills for both external and internal customers.

• Display the ability to enter orders manually via a fax process.

• Navigate seamlessly through the call center application system.

• Display the ability to operate the phone system effectively.

• Adhere to work schedule.

• Maintain a secure and quiet atmosphere free of disruption for managing calls.

• Advise Supervisor and/or Manager of situations which could affect the success of the remote or office employee.

• Other duties as assigned.

SKILLS | EXPERIENCE:

• Ability to work independently and as a team

• Ability to self-manage in a remote/home or office environment

• Ability to communicate effectively through electronic means including Microsoft Teams, Skype, and web-based meetings

• Strong computer skills, including Microsoft Office Suite (Outlook, Word, and Excel)

• Strong customer service skills

• Solid communication skills (verbal, written, and listening)

• Solid problem-solving and decision-making abilities

• Results-oriented and goal-driven

• Strong ethics, integrity, and accountability

• Ability to type 35–40 words per minute

• Medical terminology/experience preferred but not required

• High School Diploma or equivalent required

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.