Job Details

Dispatcher Position

We are looking for an organized and detail-oriented dispatcher to join our team in Columbus, Ohio. In this long-term contract position, you will play a vital role in ensuring smooth coordination between customers, insurance claims, and service operations. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks effectively.

Responsibilities:

• Deliver exceptional customer service by addressing inquiries and concerns professionally.
• Record incoming insurance claims by completing forms accurately and efficiently.
• Manage the dispatching process for lead calls and job referrals to appropriate teams.
• Perform precise data entry to ensure all records are up-to-date and error-free.
• Organize and schedule various appointments, including estimates, service visits, and follow-ups, ensuring timely coordination.

Requirements:

• Proven experience in providing stellar customer service, preferably in a call center environment.
• Familiarity with handling inbound calls and responding to customer needs effectively.
• Proficiency in accurate and efficient data entry.
• Ability to manage schedules and coordinate appointments seamlessly.
• Strong multitasking skills and attention to detail.