Job Details

divh2Dispatcher/h2pThe Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation./ppEnvironment, Health Safety/pulliConducts business in compliance with all Environmental Health Safety Policies./liliConducts periodic safety meetings as well as updating safety documents and logs./liliManages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments./liliEnsures operating standards are conducted; supported by robust training and communication actions/liliSupervisory Responsibilities/liliProvides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:/li/ulpDrivers Field Service Techs Set Up Crews Transportation Coordinators Branch Coordinator/pulliThis role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate./liliThis role owns DOT compliance within an assigned territory/liliFleet Efficient Use of Resources/liliSets daily/weekly/monthly priorities for the team/liliSchedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery installation profit margin/liliSchedules and assigns services and maintenance calls supporting customers on rent/liliReviews next day/week/month deliveries and pick-ups and develops a dispatch plan/liliLoad level volume with end to end customer communication/liliCreate and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit/liliCoordinate employees, or vendors and contractors for timely completion of complex installation and removal/liliMonitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees vendors/liliEnsures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units/liliEnsure drivers document damages at retrieval and return/liliMonitors and documents DVIR and preventative maintenance files/liliEnsures all daily/weekly/monthly paperwork is completed, recorded and filed/liliThe ability to tracks drivers / venders through digital applications for on time excellence/liliWorks to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate/liliAssists Drivers in change of schedule or route issues, when necessary/liliCommunicates with customers to assist in scheduling daily/weekly/month activities/liliConfirm site readiness, delivery access and permitting/liliDefine and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties/liliMay manage one or more Branch Administrative employees/liliReview Drivecam coaching opportunities and take action as necessary/liliConducts performance discussions and training/liliOther duties as assigned/li/ulh2Education and Qualifications:/h2ulliHigh school diploma, GED, or 3 years of applicable experience/lili2 years work experience/lili2 years experience managing one or more employees/liliOR 1 year of experience with WillScot/liliMS Office/Excel/Word/Outlook experience/liliExperience working directly with customers by phone and email/liliStrong customer service orientation, active listening, excellent oral/written communication/liliAbility follow direction and meet deadlines in a fast-paced environment/liliExperience applying creativity to problem-solving/liliBuild sustainable relationships and trust with vendors through open, proactive communication/liliAbility to effectively manage multiple, changing priorities in a fast-paced environment/li/ulpPreferred Requirements:/pulli3 years logistic experience/liliScheduling, route planning and optimization/liliFamiliarity with CRM system or other contact management platform/liliSalesforce experience/liliFamiliarity with DOT compliance and vehicle telematics/liliHours of Service regulations, Electronic Logging Devices, permitting, etc./liliExperience working with outside vendors, including pricing and schedule negotiations/li/ulpPersonal Characteristics/pulliLead by example through living our values:/liliDedicated to Health Safety/liliCommitted to Inclusion Diversity/liliDriven to Excellence/liliTrustworthy Reliable/liliDevoted to Our Customers/liliCommunity Focused/li/ul/div