Job Details
Ticket Manager - CASE
2026-02-09 The Ohio State University Columbus,OH
Description:
Job Title:
Ticket Manager - CASE
Department:
Business Advancement | Schottenstein Center General Administration
• Serve as a member of the ticket office team that is committed to excellence and advancing the Mershon Auditorium and the Schottenstein Center through its strategic plan.
• Manage ticketing operations for non-Wexner Center events at Merson Auditorium, in addition to supporting any CASE events, as assigned.
• Responsible for the development of seating manifests, ticket pricing and seating configurations, as well as the programming and modification of all computerized ticket information through communication with facility staff, promoters, and ticketing providers for Mershon Auditorium.
• Coordinate information distribution, inventory management, ticket order fulfillment and processing, financial reporting, and ticket settlements.
• Collaborate with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions, and event operations.
• Work to ensure appropriate staffing at events and assists with resolving customer issues and concerns via established ticket office policies and customer service procedures.
• Manage part-time staff during event shifts.
• Serve as backup for the Associate Ticket Director for the Schottenstein Center.
• Provide customer service for CASE events through email and over the phone.
• Assist with group ticket processing for Mershon Auditorium and Schottenstein Center events.
• Perform other related duties as assigned.
• This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.
Function: Athletics
Sub-Function: Athletic Ticketing Operations
Career Band: Individual Contributor - Specialized
Career Level: S2
Additional Information:
Location:
Mershon Auditorium (0055)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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Job Title:
Ticket Manager - CASE
Department:
Business Advancement | Schottenstein Center General Administration
• Serve as a member of the ticket office team that is committed to excellence and advancing the Mershon Auditorium and the Schottenstein Center through its strategic plan.
• Manage ticketing operations for non-Wexner Center events at Merson Auditorium, in addition to supporting any CASE events, as assigned.
• Responsible for the development of seating manifests, ticket pricing and seating configurations, as well as the programming and modification of all computerized ticket information through communication with facility staff, promoters, and ticketing providers for Mershon Auditorium.
• Coordinate information distribution, inventory management, ticket order fulfillment and processing, financial reporting, and ticket settlements.
• Collaborate with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions, and event operations.
• Work to ensure appropriate staffing at events and assists with resolving customer issues and concerns via established ticket office policies and customer service procedures.
• Manage part-time staff during event shifts.
• Serve as backup for the Associate Ticket Director for the Schottenstein Center.
• Provide customer service for CASE events through email and over the phone.
• Assist with group ticket processing for Mershon Auditorium and Schottenstein Center events.
• Perform other related duties as assigned.
• This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.
Function: Athletics
Sub-Function: Athletic Ticketing Operations
Career Band: Individual Contributor - Specialized
Career Level: S2
Additional Information:
Location:
Mershon Auditorium (0055)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.