Job Details

Job title- IT Service Desk Agent
pay- $21/hr W2
Duration- 6 months
Location- Columbus, OH
Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.

Key Responsibilities:

• Provide phone/chat support with professionalism and urgency.
• Use ticketing systems and knowledge base tools to resolve and document issues.
• Troubleshoot and resolve hardware/software issues for enterprise systems.
• Support application and infrastructure-related incidents and requests.
• Participate in after-hours and weekend coverage as needed.

• 2-5 years of relevant technical support or help desk experience.
• Excellent communication and customer service skills.
• Strong troubleshooting skills in complex, fast-paced environments.
• High school diploma or GED required.
• Willingness to work flexible shifts, including evenings and weekends.