Job Details

Job Title- IT Service Desk Support
Pay- $21/hr W2
Job Location- Columbus, OH
Duration- 12 months
Job Description-

• First-Level IT Support: Serve as the initial point of contact for users via phone, chat, or in-person for all IT-related issues, ensuring professional, efficient, and empathetic customer service.
• Issue Resolution & Documentation: Accurately document incidents, provide troubleshooting using a knowledge base, and resolve hardware/software issues to achieve high first-call resolution rates.
• Technical Expertise: Provide high-quality end-user support for enterprise-level software and hardware systems, including diagnosis, resolution, recovery, and maintenance in a 24/7/365 environment.
• Customer Experience Focus: Build rapport with users, maintain a positive and professional demeanor in challenging situations, and communicate status updates clearly and promptly.
• Team Collaboration & Flexibility: Work collaboratively with internal teams, support after-hours or weekend needs as required, and demonstrate strong attention to detail and a proactive attitude.
• Qualifications:
• 2-5 years of experience in a technical support role within a complex, fast-paced environment
• Excellent communication and customer service skills
• High school diploma or GED required
• Willingness to work variable shifts, including evenings and holidays