Job Details

Job Title: Customer Support Representative

Location: Columbus, OH

Pay Rate: $19.17/hour

Work Schedule:

Remote Training: 4–5 weeks of fully remote training

In-Office: 5 days per week after training

Hybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remote

Key Responsibilities:

Respond to incoming calls regarding brokerage accounts with accuracy and professionalism

Assist clients with Brokerage Cash Management products and services

Support customers with online account access, website navigation, and mobile app usage

Handle general account inquiries, financial questions, and service-related requests

Maintain high service standards and achieve performance goals in a fast-paced environment

Collaborate with team members and adapt quickly to process or system changes

Qualifications:

College degree or previous contact center experience

Strong communication and customer service skills

Ability to multi-task while maintaining attention to detail

Comfortable working in a dynamic, team-oriented financial service center

Benefits Info

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.