Job Details

Product Repair Technician

Responsibilities:

• Product Returns and Repairs:
  • Receive and ship customer returned units, as needed
  • Perform inspection, test, and evaluation on returned equipment
  • Identify and confirm customer complaint(s) related to returned product
  • Perform diagnostic and repair services on defective equipment
  • Provide product inspection, test, and evaluation services on returned product
  • Document all findings (database entries, pictures, etc.)
  • Communicate new and/or unique findings to quality and engineering
  • Escalate findings related to product/customer safety (as required)
• Returns Administration:
  • Assist with customer support (phone calls and emails) for product claims and returns
  • Process returns and credits according to account contracts and product warranties
  • Support Advanced Warranty Replacements (ADW) and other service programs
• Inventory:
  • Receive/transfer inventoried items (as needed)
  • Support quarterly cycle counts on components used in service
• Receiving and Shipping
  • Receive customer returns (itemize and inspect)
  • Package all returns for safe shipping and handling

Requirements:

• Knowledge of mechanical assembly and production techniques
• Knowledge of electrical/electronic principles and test methods
• Hands-on experience with electrical/electronic/mechanical equipment repair
• Knowledge of AC and DC power management products and applications
• Effective communication skills and professional attitude
• Effective problem solving and troubleshooting skills
• Ability to make individual contributions to collaborative efforts
• Ability to maintain effectiveness with changing priorities/assignments
• Ability to learn, understand, and apply new information and techniques
• Ability to maintain data entries utilizing various CRM and ERP database tools
• Appreciation for attention to detail, accountability, self-motivation, self-awareness
• Appreciation for policies/procedures and ability to follow instructions/take direction
• Must be able to lift and move up to 50lbs on a regular basis
• Employee must be able to tolerate long periods of standing
• Visual requirements include close vision, color vision, depth perception and ability to focus
• Physical accommodations will be made to enable individuals with disabilities to perform essential job functions

Company Details

Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Safety, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense.

Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. Our state-of-the-art manufacturing facilities complement our engineering capabilities, allowing us to bring our design concepts to life with precision and efficiency. Our focus on quality and rigorous testing protocols ensures that our products are built to withstand the demands of real-world applications.

We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction. Havis collaborates with partners and customers to provide product information, installation support, updates on industry testing and validation requirements to solve diverse challenges in the field.

Havis, Inc. - Website: www.havis.com

• Headquartered in Warminster, PA
• ISO 9001 and 14001 Certified - Quality Management System
• Fast growing company in a niche, growing marketplace
• Company offers Health, Dental, Vision and 401(k) Plan with employer match
• 100% employer paid STD, LTD and Life & ADD benefits
• Generous paid time off (PTO) and holiday benefits
• Competitive pay commensurate with education, skills, and experience

Work Environment - Shop Area:

• Chemicals (See MSDS)
• Dust
• Noise
• Protective Clothing and Equipment May be Required

Prepared by: Human Resources

Approved by: Technical Services Manager

1st Shift