Job Details

Conducts investigations to resolve child nutrition program complaints:

• Independently answers complex and situational correspondence regarding compliance investigations.
• Assists with the office's non-compliance investigative referrals related to child nutrition program compliance.
• Assists with the initial investigation/evaluation of non-compliance investigative documents to determine child nutrition program non-compliance.
• Answers general telephone inquiries.
• Directs callers to appropriate staff & when appropriate responds to routine inquiries about the child nutrition program compliance investigation/process.
• Helps monitor the Serious Deficiency process for sponsors, ensuring the Office is in compliance to process dates and deadlines.

Gathers preliminary data to supplement investigations

• Research & studies records, reports & documents.
• Verifies information given by parties.
• Interviews parties or witnesses in-office, email or by telephone.
• Conducts correspondence to request & verify information.
• Gathers documentation or evidence.
• Verifies information provided by complainant and school districts.
• Assists with the office's general email account to assist individuals with questions about child nutrition compliance.

Complies and evaluates information gathered and prepares written reports of findings. Drafts routine letters & prepares reports documenting investigation findings.

• Maintains accurate documentation of completed tasks (in electronic form) according to office guidelines.
• Prepares spreadsheets to track records & evidence.
• Assists the program administrator with gathering & verifying compliance data for office and legal review.
• Maintains confidentiality of all records & information in accordance with Ohio law.

Performs other duties (e.g., maintains electronic and hard copy files;

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

30 mos. trg. or 30 mos. investigative exp. with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

-Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 mos. exp. conducting investigations &/or inspections; valid driver's license.

-Or 30 mos. trg. or 30 mos. exp. as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Investigation