Job Details

Job Description:
Parts Counterperson

The Parts Counterperson is responsible for assisting walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies. The Parts Counterperson will provide solutions for the customer in need.

Duties/Responsibilities:

• Answer inbound phone calls
• Assist walk-in customers from independent repair facilities, Govt and Municipal facilities as well as Fleet companies to understand customer needs, and provide solutions for those needs in a professional, accurate manner
• As a Parts Counterperson, you will be responsible for cultivating quality relationships with our current customer base, while continuously developing and creating new business opportunities with potential clients
• You will utilize our electronic parts catalogs as well as internet-based applications to meet customer needs
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Job Requirements:
Required Skills/Abilities:

• Ability to work scheduled shifts of 10am-7pm M-F & some Saturdays.
• Willing to submit to drug screen and background check
• Strong communications skills
• Basic computer skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Valid driver's license and clean driving record

Education and Experience:

• High school diploma or equivalent.
• Previous automotive experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Be able to lift at least 25 lbs
• Be able to bend at the waist to pick up inventory

What We Offer

• Medical, Dental, and Vision Insurance
• 401K Plan with employer matching
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and Wellness Coaching
• Discounts on products and services
• Split Schedule
• Closed on Sunday

Who We Are

Krieger Ford is a locally-owned, family-operated Ford dealership serving Central Ohio for over 50 years. At Krieger Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals for their hard work and dedication. Our dealership works as a team, and we strive to be the best for our customers.

Every employee at Krieger Ford is absolutely critical to its success and we are always looking for bright, driven, and energetic professionals to add to our world-class team. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Krieger Ford, Inc. Core Values

Rooted in Humility: Committed to Respect and down-to-earth Values

Attitude is Everything: We have Solutions not Excuses and Take Pride in Results. "It's Not my fault, but it is my Problem".

We Do Right by the Customer: No matter what. Passionate about customer happiness.

Integrity Always: Hard Work, Honesty and Getting the Job Done

Together as One: Family, Dedication and Team Driven Success

Acknowledgement:

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.