Job Details

divh2Kampgrounds Of America, Inc./h2pKampgrounds Of America, Inc. (KOA) is the worlds largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is connecting people to the outdoors and each other, and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative./ppAt KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:/pulliintentionally create a sense of community and belonging for our guests, employees and franchise partners/lilicontinually educate ourselves and expand our knowledge to foster an inclusive and supportive environment/lilisustain a culture that promotes diversity of thought and experiences/liliensure everyone has the ability to experience the outdoors and that our facilities are accessible to all/lilidrive change in our company and industry through action and implementation/li/ulh3Position Summary/h3pThe Guest Guide collaborates closely with the guest services representatives to lead customers to their site after registration. They assist by selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions. This guest facing position requires exceptional customer service, a can-do attitude, and the ability to support multiple departments as part of a team./ph3Specific Duties/h3ulliAssist guests by guiding them to their sites, and with other customer service needs./liliSell and deliver ice and firewood./liliKeep grounds free from trash, litter, and debris, and empty trash receptacles./liliEnsure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas./liliClean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings./liliCollaborate with housekeeping staff by assisting in tidying restrooms and common areas and communicating daily housekeeping needs./liliInteract with guests and make recommendations for things to do in local area./liliFollow all safety guidelines for the operation of equipment and use of chemicals./liliMake minor carpentry, plumbing, and electrical repairs./liliApproach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner./liliReport all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators./liliPrioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making./li/ulpNote that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice./ph3Expected Results/h3ulliVisually appealing and well-maintained campground that is free of trash and debris./liliStrong communication and customer service skills and the ability to work with individuals of all ages./liliDisplay mature judgment, loyalty, poise, tact, and discretion./liliProjects are completed properly, safely and timely./liliPositive attitude toward the campground environment./liliUse of safe work practices for a secure work environment for staff and campground guests./li/ulh3Job Qualifications/h3ulliExperience in campground or comparable position./liliOffice and light maintenance work in high public contact area./liliRead, write, and speak English in a clear and concise manner./liliAbility to work nights, weekends, and holidays./liliCapable of working independently and as part of a team./li/ulh3Physical Requirements/h3ulliMust be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly./liliMove, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance./liliMust be able to operate various loud and vibrating maintenance tools and equipment/liliAbility to stand for long periods of time./liliAbility to bend, stoop, kneel, crouch, climb and move safely over uneven terrain./liliAble to work inside and outdoors and in various climates/li/ulpKampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status./p/div