Job Details

Job Type

Full-time

Description

BILINGUAL CSR 10am-7pm

Shift: 10am - 7pm

Days Off: Sunday and 1 weekday

Location: Remote with initial training in Dublin, Ohio

Full-time, Hourly

Department: OPS

Reports to: Customer Service Manager

We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!

We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.

Respond to Customer calls in both English and Spanish languages and help with issues related to:

• Activation of SIM cards
• Complete port-in activations
• Explaining activation issues, transactions, and terms
• Contact carriers to resolve activation issues or verify activations
• Develop and maintain a good relationship with merchants, Master Agents, and Employees
• All other duties as assigned

• Fluent in both Spanish and English
• Ability to multi-task and work under pressure
• Strong technical and computer skills
• Pleasant attitude, treat customers in a friendly and courteous manner
• Patient and passionate personality
• Communication skills
• Ability to work in a fast-paced environment
• High School Diploma
• College coursework a plus

• Paid Time Off
• Up to $300 monthly bonus
• Comprehensive Medical, Vision and Dental
• Matching 401k up to 4%
• FMLA and Life Insurance
• Tuition Reimbursement
• Wellness Program
• Employee Growth and Development Reimbursement Program
• Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
• Beautiful nearby walking paths and park
• Fun, value centered work atmosphere
• Flexible work environment