Job Details

Sample Library Coordinator

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Responsibilities

The Sample Library Coordinator is responsible for managing all daily functions of the sample library to support Merchandising, and Cross-Function departmental requests. This role ensures accurate intake, organization, tracking, and distribution of product samples, while maintaining detailed records and providing timely support to internal teams.

Key Responsibilities:

• Receive and process incoming Floorset POs
• Create and log new samples into the sample library database, filing by department and style number.
• Maintain organized sample bins, library shelves, and desk locations.
• Monitor and fulfill sample requests from merchant teams, and other stakeholders.
• Deliver samples, hangers, racks, and related materials to designated locations.
• Scan and consume case labels for samples picked up, ensuring accurate tracking.
• Use systems such as RMS and Excel to input and track sample data (e.g., PO, style, color, quantity).
• Update the sample library database with brand samples, floorset information, and SKU details.
• Create non-merchandise cases and maintain accurate country-of-origin and quantity records.
• Perform regular inventory checks and update sample locations.
• Locate and lock cases as needed to ensure security and accuracy.
• Support Value-Added Services by delivering samples, hang tags, or other items for processing.
• Create and ticket tags for merchant samples using RMS data.
• Ensure correct department, spec number, style, and color details are included on tags.
• Send and manage email requests for sample processing (e.g., GOH sample requests).
• Collaborate with leads and other departments to fulfill urgent or specialized requests.
• Prepare detailed spreadsheets and reports for sample requests, including delivery times and locations.

Required Experience & Qualifications:

• Experience: 0-3 years of work experience
• Education: High school diploma, bachelors degree preferred or equivalent experience
• Proficiency in data entry and familiarity with systems such as Microsoft and Google suite of products.
• Effective written and verbal communication skills.
• Basic Excel skills for tracking and reporting.
• Ability to lift and move sample boxes and materials as required.

Critical Skills & Attributes:

• Strong organizational skills with attention to detail.
• Willingness to learn new systems and internal processes.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Closing

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-###-#### and say 'Associate Relations' or send an e-mail to ...@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.