Job Details

Immediate need for a talented Chargeback SpecialistThis is a 12 months contract opportunity with long-term potential and location in Plano TX (Hybrid)Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-02819

Pay Range: $30 -$31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Investigate and resolve the complete range of transaction dispute types including unauthorized transactions, cardholder disputes, point-of-interaction errors, etc.
• Maintain subject matter expertise on disputes functionality on the Client Business Credit Card product
• Maintain subject matter expertise on Mastercard Dispute Resolution, Claims Manager systems, and dispute requirements (Mastercard Rules)
• Analyze customer information, financial patterns, and transaction data to evaluate the validity of claims
• Understand and operate within standard operating procedures (SOPs) and guidelines across all workflows to effectively manage disputes volume and ensure regulatory compliance
• Make informed dispute decisions based on relevant and compelling evidence
• Balance customer empathy with operational policies especially toward friendly fraud
• Document and maintain meticulous records for audit and compliance purposes.
• Continuously evaluate dispute tools and vendors to maintain and improve best-in-class disputes servicing

Key Requirements and Technology Experience:

• Minimum 1 year of experience in credit card chargebacks management (Mastercard network and issuer-side preferred)
• Ability to independently analyze evidence, documents, and other data to quickly develop next actions
• Expertise reviewing transaction-level data for signs of fraud and abuse
• Ability to work autonomously with minimal supervision, particularly during non-standard business hours
• Proficiency with Google Suite and/or MS Office, dashboards, and Slack. SQL and/or Python are a plus
• Strong self-research skills with a demonstrated ability to adapt to new systems and technology
• A track record of unwavering integrity, strong collaboration, and exceptional attention to detail

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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