Job Details

#Tech-Pro-Admin-01

The Sales Support Specialist plays a critical role in supporting the sales organization by handling administrative and customer service tasks that enable the Inside Sales team to focus on proactive selling activities. This position ensures smooth processes, accurate data management, and exceptional customer experiences. Working closely with Inside Sales and Customer Service teams, the Sales Support Specialist manages inbound requests, maintains CRM integrity, and coordinates activities that improve sales efficiency and customer satisfaction.

The position will report to the Inside Sales Manager.

He/she will primarily collaborate with Sales, Marketing, Finance, Operations, Technical Support, Customer Service.

The position serves as a critical support resource for Inside Sales and Customer Service teams, ensuring smooth administrative processes and accurate data management to enhance overall sales efficiency and customer satisfaction. Responsibilities include handling pricing and order inquiries, managing CRM data, coordinating travel logistics, and acting as a liaison for customer service and internal departments. The role requires strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.

The key responsibilities include:
Inbound Request Management:

• Efficiently handle pricing, quote requests, order status updates, and shipment tracking inquiries within established response time standards.
• Prioritize and route requests appropriately to Inside Sales or Customer Service, ensuring no delays in customer communication.

Phone Call Support:

• Serve as a backup resource for technical and inside sales calls to ensure a positive customer experience.

CRM Data Management:

• Maintain accurate accuracy in customer records, including contact details, notes, and activity logs
• Ensure timely entry of quotes, orders, and technical reports to support sales forecasting and reporting

Technical Travel & Training Coordination:

• Assist with travel bookings, manage trip report submissions, and maintain the technical travel calendar and the in-office flex day calendar.

Competencies should include:

Organizational Skills:

• Ability to manage multiple priorities, including inbound requests, CRM updates, and coordination tasks, without compromising quality or deadlines

ttention to Detail:

• Ensures accuracy in data entry, reporting, and documentation.
• Identify and correct discrepancies in documentation or data promptly

Communication:

• Strong verbal and written skills for internal and external interactions.
• Adapt tone and messaging based on audience (customer vs. internal team) to ensure clarity and positive engagement.

Collaboration:

• Works effectively with cross-functional teams, including sales, technical, and marketing.
• Proactively share updates and seek input for efficiency

Customer Focus:

• Committed to delivering positive experience for customers and internal stakeholders.
• Anticipate customer needs and escalate issues appropriately to maintain satisfaction and trust.

Technical Proficiency:

• Comfortable using CRM systems, Microsoft Office Suite, and other business tools.

Degree(s) or certification(s):
Minimum: High school diploma or equivalent
Preferred: Associate's degree or Bachelor's degree in Business Administration, Marketing, or a related field

Professional experience required (min.): 1-3 years of experience in a sales support, customer service, or administrative role within a business-to-business (B2B) environment
Workflow Coordination - Ability to manage schedules, prioritize tasks, and ensure timely follow-up on customer inquiries and requests.
Documentation - Ability to accurately prepare quotes and maintain compliance with company standards.

Technical skills: CRM, Microsoft Excel/Outlook/Teams, Zoom

Interpersonal skills:

• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to and

AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.