Job Details

We're looking for a hands-on Revenue Operations Analyst to bring greater consistency, clarity, and reliability to how our sales work gets done. This role focuses on building out and maintaining a clean, dependable CRM and supporting the flow of quoting, ordering, and reporting. It's a great fit for someone who enjoys organized systems, clear processes, and making things work smoothly to enable sales teams.

The Revenue Operations Analyst will be closely involved in the tools and workflows our sales teams use every day, helping support our team, improve visibility, and keep things running well as the business grows.

Location: Columbus, Ohio (In-office, Full Time)

Who We Are

Shaffer is a family-founded, employee-owned business with deep roots in the arcade equipment distribution and amusement operations space. For decades, we've supported customers in the family entertainment, vending, bar & restaurant, and route operations industries.

We've grown significantly in recent years and are focused on the future. We are evolving our structure, strengthening our divisions, and investing in the tools and roles that will help us grow. This new role is a key part of that forward momentum.

What You'll Do

The Revenue Operations Analyst acts as a steady connector across our revenue workflow, keeping systems organized and processes running the way they should. It's well suited for someone who likes turning defined ideas into something that works reliably every day.

Key areas of responsibility include:

CRM Development & Maintenance

• Maintain accurate, well-structured CRM data
• Enable CRM tools for the sales team
• Keep records organized and aligned as opportunities move through the pipeline
• Align data from CRM and ERP systems

Quoting & Ordering

• Support quote standards and perform quality review for accuracy
• Manage order changes so updates are tracked and nothing gets missed
• Identify, surface & solve bottlenecks and inconsistencies in CRM and sales data

Reporting & Enablement

• Produce CRM and sales activity reporting
• Ensure reports are timely, clear, and dependable
• Support revenue generating activities & processes

This is a hands-on role focused on execution and upkeep. As a Revenue Operations Analyst, you will spend most of your time coordinating with sales and operations teams, living in the systems, and keeping the engine running smoothly.

Required Skills & Experience

• Experience in sales operations, sales support or similar role
• At least 2 years working in a CRM
• HubSpot experience preferred, not required
• Highly organized, detail-oriented and execution driven
• Skilled with Microsoft Office tools with high technical aptitude

What We Offer

Become an employee-owner and earn shares every year
Competitive compensation
401(k) with company match
Medical, dental, vision, life, and disability insurance
Paid vacation and paid holidays
Supportive and collaborative work environment

Shaffer is an Equal Opportunity Employer.