Job Details

divh2Front Desk Clerk/h2pThe Front Desk Clerk plays a critical role in ensuring the safety, security, and smooth daily operations of supportive housing communities. This position serves as the first point of contact for residents, guests, and staff, maintaining a professional, welcoming, and secure environment while adhering to National Church Residences (NCR) policies and procedures./ph3Front Desk Building Operations/h3pMonitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules./ppRemain alert and attentive at all times; accurately document all activities and incidents during assigned shifts./ppFollow all procedures outlined in the Front Desk Manual./ppConduct routine inspections of common areas to ensure safety and cleanliness./ppMaintain a neat, clean, and professional lobby environment (business casual attire required)./ppSort and distribute resident mail in a timely manner./ppAccept and accurately account for rental payments./ph3Safety Compliance/h3pIdentify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required./ppSubmit maintenance work orders through the maintenance system and immediately report emergency maintenance issues./ppMaintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination./ph3Communication Customer Service/h3pAnswer phones within 13 rings using approved greeting standards./ppTake accurate phone messages for staff, including caller name, message, date, time, and initials./ppGreet and buzz in residents, visitors, and staff promptly (within 13 seconds)./ppCommunicate clearly, respectfully, and professionally with residents, staff, and visitors at all times./ph3Scheduling Attendance/h3pReport to work on time; this role allows no more than a 5-minute grace period./ppSecure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives./ppNotify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work./ppAttend all required meetings and court appearances as scheduled./ppSubmit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval./ppThis position requires flexibility to work at multiple buildings and locations; reliable transportation is required./ppEmployees may not work more than two consecutive shifts within a 24-hour period./ppPosition requires working a standard eight (8) hour shift with access to kitchen and restroom facilities./ph2Additional Duties/h2pThe duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require./ph2Required Knowledge, Skills, and Abilities/h2pCommitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division./ppStrong customer service skills with the ability to multitask and maintain attention to detail./ppEffective verbal and written communication skills./ppBasic math and analytical abilities./ppStrong organizational and time-management skills./ppAbility to mediate conflict and de-escalate challenging situations./ppDemonstrated ability to maintain clear, professional boundaries./ppAbility to work collaboratively in a team environment./ppProfessional demeanor and appearance./ppUnderstanding of low-income and homeless populations and their unique needs./ppKnowledge of crisis prevention, intervention, and resolution techniques./ph2Minimum Qualifications/h2pHigh School Diploma or GED required/ppMinimum of one (1) year of recent work experience/ph2Customer Service Standards/h2pAnswer phones within 13 rings using approved greeting./ppAccurately document and relay staff-only phone messages./ppPromptly admit residents, visitors, and staff./ppDistribute mail within 2045 minutes of receipt./ppUse courteous language in all interactions, including please, thank you, and offering assistance when appropriate./ppIn return, National Church Residences offers an excellent total reward package that includes:/ppMedical Rx (both PPO HDHP w/HSA) including coverage for Fertility/ppDental, Vision, Life, ADD, Accident, Hospital Indemnity, Critical Illness Pet Telehealth (Airvert)/ppFlexible Spending accounts for health, dependent care, transportation and parking/ppParental Leave for 4-weeks @ 100% pay/ppShort Long-term Disability coverage 100% company-paid/ppPaid Time Off (PTO) and Paid Holidays/ppReimbursement for Tuition expenses/ppEmployee Discounts including Tickets, Retail, etc./ppWell-being Programs including EAP, Tobacco Cessation, Weight-loss, Womens Reproductive support, and more/pp401(a) 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution/pp*Programs may vary depending on Full Time, Part Time or Contingent status/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law./p/div