Job Details

Overview

Nakupuna Solutions is seeking a Salesforce Administrator IV. The Senior Salesforce Administrator is responsible for configuring, maintaining, and improving Salesforce platforms to support organizational efficiency, user adoption, and system security. This role involves managing user access, automating workflows, ensuring data integrity, and implementing system upgrades and security measures. The administrator also partners with stakeholders to ensure solutions are scalable across the enterprise and integrated applications/plugins/tools.

Responsibilities

The following reflects management's definition of key functions for this job and reserves the right to assign additional duties as necessary to meet operational requirements:

System Management

• Administer Salesforce user accounts, roles, profiles, permission sets, and sharing rules.
• Monitor Salesforce system performance, data integrity, and availability.
• Implement Salesforce security measures, including multi-factor authentication, IP restrictions, and field-level security.
• Configure and maintain Salesforce features such as objects, fields, page layouts, record types, validation rules, and flows.
• Maintain system documentation and create end-user training materials.
• Conduct regular system upgrades, patches, and release readiness activities.

• Manage Salesforce environments, including sandboxes and production orgs.
• Implement Salesforce integrations with other systems or applications using APIs, middleware, and AppExchange solutions.
• Support Salesforce automation (Flows, Process Builder, Approval Processes) to reduce manual work.
• Monitor system logs, errors, and integrations to ensure operational continuity.
• Partner with Salesforce developer teams to align platform with enterprise security and compliance standards.

• Provide Tier 2/Tier 3 Salesforce support, resolving complex user issues.
• Deliver onboarding and training for new users.
• Support governance processes, data stewardship, and system change management.
• Collaborate with business units to capture requirements and optimize CRM functionality.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Salesforce Certified Advanced Administrator
• Security+ CE
• Additional certifications preferred:
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
• 5+ years of Salesforce administration experience.
• Demonstrated expertise in user management, security, automation, and system optimization.
• Experience supporting multiple Salesforce clouds and enterprise-scale deployments.
• Strong knowledge of Salesforce integrations and AppExchange solutions.