Job Details

Role: Salesforce Developers for Einstein AI project

Location : Remote

Duration: Contract

Key Responsibilities

• Salesforce Einstein AI Implementation:
• Develop and implement AI solutions using Salesforce Einstein AI.
• Customize and optimize Einstein Service GPT for automated customer support.
• Configure and deploy Einstein Bots to handle customer queries and seamlessly transition to live agents when necessary.

• Collaborate with stakeholders to understand business needs and translate them into AI solutions.
• Design workflows and integration strategies for AI solutions within the Salesforce platform.
• Integration and Development:
• Integrate Einstein AI features with existing Salesforce environments.
• Develop custom solutions and enhancements using Apex, Visualforce, and Lightning components.

• Analyze AI solution performance and generate reports to track effectiveness.
• Continuously monitor and fine-tune AI models to improve accuracy and efficiency.
• Training and Support:
• Train and support internal teams on using and managing Einstein AI tools.
• Provide ongoing support and maintenance for deployed AI solutions.
• Stay Current with Industry Trends:
• Keep up-to-date with the latest developments in AI and Salesforce technologies.
• Evaluate new tools and technologies to enhance our AI capabilities.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Advanced degrees or certifications in AI, Data Science, or related disciplines are a plusTechnical Expertise:
• Extensive experience with Salesforce Einstein AI, including Einstein Service GPT and Einstein Bots.
• Proficiency in Salesforce platform development, including Apex, Visualforce, and Lightning components.
• Strong understanding of AI, machine learning, and natural language processing concepts.

• Proven experience in Salesforce development and customization.
• In-depth knowledge of Salesforce architecture and best practices.
• Ability to develop custom Salesforce applications and workflows.

• Strong problem-solving skills with the ability to analyze complex data sets.
• Experience with data analysis and reporting tools within Salesforce.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey complex technical concepts to non-technical stakeholders.

• Proven ability to manage multiple projects and meet deadlines.