Job Details

TITLE: Business Services -Senior Loan Administrator
STATUS: Exempt
REPORT TO: SVP - Head of Business and Financial
DEPARTMENT: Business Services
JOB CODE: 11198

PAY SCALE: $69.400.00 - $82,000.00 Annually

GENERAL DESCRIPTION:

The Senior Loan Administrator is responsible for the administration and management of the Commercial loan process, including documentation intake, member communication, file creation and maintenance, data input, and tracking. The Senior Loan Administrator will work on complex loans for commercial real estate, term loans, and other commercial and industrial loans. The Senior Loan Administrator will manage and monitor loans on an ongoing, day-to-day, and transactional basis working in close partnership with the commercial loan officer.

TASKS, DUTIES, FUNCTIONS:

1. Act as primary liaison with members, collateral inspectors, appraisers, and title company representatives during all phases of financing.
2. Will ensure all necessary application documents have been received before submitting to analyst for analysis and underwriting.
3. Ensure all terms of the loan, as approved, are incorporated in the loan documents.
4. Ensure all closing conditions are met and loans are closed within time frames.
5. Responsible for setting up and monitoring loan and financial ticklers to ensure accuracy and timeliness.
6. Analyze title insurance commitment reports including title exceptions and prepares title/escrow instructions.
7. May process all types of draw requests and recommend approval.
8. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering, Fair Lending and Truth in Lending laws appropriate to the position.
9. Act on items affecting the disbursement process such as change orders, sufficiency of funds, liens, set asides, restricted starts, etc.
10. May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
11. Performs other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on loan requests, inquiries, and concerns.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of Staff/Management/Members/Third Parties.
2. EXTERNAL: Member Applicants and their related agents such as their CPA or Broker.

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree or equivalent experience.
2. EXPERIENCE: 8 years of commercial loan administration experience.

KNOWLEDGE/SKILLS:

• Maintain knowledge of commercial lending requirements, all commercial loan products, commercial loan fulfillment, credit union policies and all applicable federal and state laws and regulations.
• Current working knowledge of Commercial Real Estate and Commercial and Industrial lending.
• Exceptional member service and member relations skills.
• Exceptional oral and written communication skills.
• Ability to manage multiple tasks and demands, to work independently with minimal supervision, and to meet deadlines and effectively adjust to changing priorities.
• Excellent analytical, organizational skills and attention to detail. Ability to calculate figures and amounts.
• Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations.
• Demonstrated ability to work independently and interact collaboratively and cultivate partnerships across the organization.
• Ability to effectively communicate policy/procedures to staff to assist the supervisor and or manager with training.
• Excellent loan administration experience with knowledge of letters of credit, borrowing based lending, multi-phased construction, and multiple collateral properties

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Occasional long work hours may be required to accomplish tasks.

LICENSES/CERTIFICATIONS:

1. None.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

REV. 1/9/2026