Job Details

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.

Position Summary

The night auditor works under the direction of the Front Desk Supervisor, Assistant General Manager or General Manager. Responsibilities include performing daily checklist activities, performing various marketing duties to generate additional revenue, providing optimum guest service and satisfaction, showing individual effectiveness, and following proper security and liability measures.

Primary Responsibilities

Reviews all guaranteed arrivals and checks to see that all credit cards are valid by running numbers to ensure they are not already in house

Notifies relief of all guaranteed no-shows at and puts copies of folios in appropriate files

Verifies after-audit rooms (day use) are listed as dirty in order for housekeeping to clean

Compare manual revenue sheet with computer figures; Complete Kana statistics sheets

Explain any promotional items to guests checking in and gives them to any guest who requests them

Mention various hotel amenities such as free breakfast, fitness center, etc. to guests

Upsell room type if possible

Responds promptly to any guest inquiries or complaints; Offer alternate solution if request cannot be met

Shows personal control in front of guests by maintaining positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger

Take initiative to speak to a guest first; acknowledges every guest with eye contact and greeting

Document any guest accidents by completing the accident report form

Complete the maintenance log whenever a complaint is reported

Maintain all areas of the front desk; clean and organized

Other duties as assigned

Education/Experience

Previous experience in hospitality preferred; Customer service experience required

Experience handling cash; Attention to detail

Knowledge of the hotel layout, all amenities offered, and all procedures and organization.

Knowledge of local geographic area knowledge, area businesses and services, major highway/street information, and community events and attractions.

Physical Requirements

Walking and standing throughout shift (approximately 5-8 hours); Use of keyboard and telephone

Some bending, lifting, and carrying

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions