Job Details

Senior Application Support Engineer

DHL Supply Chain is seeking a skilled Senior Application Support Engineer to lead the support and optimization of Manhattan Active Warehouse Management (MAWM) and other critical Warehouse Management Systems (WMS). In addition to WMS platforms, this role may also support a variety of technologies essential to warehouse operationsincluding robotics platforms, warehouse control systems, and other integrated solutions that drive daily performance. This is a dynamic opportunity to work in a collaborative environment, mentor junior staff, and contribute to innovative solutions that enhance efficiency and reliability across our logistics network.

The Senior Application Support Engineer is responsible for the implementation, support, administration, and maintenance of software applications, primarily focused on Manhattan Active Warehouse Management (MAWM) and other SaaS-based logistics solutions. This role ensures system reliability, performance, and integration across multiple platforms, including Centiro and peripheral systems. The engineer collaborates with cross-functional teams, leads disaster recovery exercises, and contributes to continuous improvement initiatives. Key responsibilities include Tier 2 support, system configuration, performance diagnostics, and coordination of release management activities through CAB meetings.

Responsibilities include:

• Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management
• Support Centiro SaaS-based transportation and carrier management system
• Troubleshoot and resolve issues related to API integrations and microservices
• Perform root cause analysis using logs and SQL diagnostics
• Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
• Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools)
• Participate in disaster recovery exercises and release management via CAB meetings
• Develop documentation and training materials for supported applications
• Mentor junior staff and collaborate with team leads
• Attend status meetings and communicate progress on support activities

Required Education and Experience:

• Bachelor's Degree in a relevant field or 5+ years of IT experience, required
• Experience supporting MAWM or similar WMS platforms, required
• Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required
• Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
• Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer.