Job Details

Vendor Management Associate

Location: NYC or Austin, TX (Remote)
Interview Process: 3 interviews, 45 minutes each
Max Bill Rate: $98.00/hr

Role Overview

The Vendor Management Associate will oversee large-scale vendor operations supporting Meta's Developer Ecosystem Success – Integrity team. This role is responsible for managing outsourced vendor teams, ensuring operational excellence, and driving performance against key service-level agreements (SLAs), including CSAT and other scaled KPIs.

The ideal candidate is a seasoned operations professional with strong experience in vendor management, contract and budget oversight, back-office operations, and data-driven decision-making. This role requires fluency in large data sets, cost modeling, forecasting, and capacity planning. Experience supporting or participating in RFP processes is a strong plus.

Key Responsibilities

Vendor Operations Oversight

• Manage and oversee vendor agents and outsourced support teams delivering services at scale

• Ensure vendor performance meets or exceeds SLAs, including CSAT and operational KPIs

• Drive continuous improvement in service quality and efficiency

Contract, Budget & Capacity Management

• Oversee contract execution and ongoing vendor compliance

• Track operational expenditures (opex), budgets, and forecasts

• Lead capacity planning efforts to align vendor staffing with business demand

Back Office & Support Operations

• Lead and optimize back-office support ticket workflows

• Ensure timely issue resolution and efficient operational execution

Data Analysis & Forecasting

• Analyze large, complex data sets to inform cost modeling, forecasting, and planning

• Translate data insights into actionable operational improvements

RFP Support

• Participate in and support RFP processes, including vendor evaluations and selection

• Assist with documentation, analysis, and operational input during procurement cycles

Resource Provisioning & Compliance

• Ensure all external resources are provisioned correctly within Meta internal systems

• Maintain compliance with Meta policies, access controls, and vendor governance requirements

Vendor Communication & Relationship Management

• Own day-to-day communication with a diverse portfolio of vendor partners

• Build strong, collaborative vendor relationships to support long-term success

Workflow & Issue Management

• Review, prioritize, and track issues impacting vendor operations

• Identify root causes and provide scalable, effective solutions

Cross-Functional Collaboration

• Partner with Program Management, Engineering, Product, and other stakeholders

• Ensure requirements are clearly communicated, implemented, and understood across teams

Tooling, Automation & Process Improvement

• Collaborate with tooling teams to define platform designs and automation needs

• Continuously improve and optimize internal and external workflows and processes

Skills & Qualifications

• 7–15 years of experience in vendor operations, vendor management, or operations leadership

• Proven experience managing large-scale vendor operations and outsourced support teams

• Strong background in contract management, opex/budget tracking, and capacity planning

• High proficiency working with large data sets, cost modeling, and forecasting

• Experience leading or supporting back-office support ticket processes

• Exceptional organizational, planning, and prioritization skills

• Strong analytical and problem-solving abilities

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced, high-pressure environment

• Experience participating in or supporting RFP processes is a plus

• Bachelor's degree in a relevant field or equivalent practical experience