Job Details

Join Our Team at PetSmart!

Retail Operations Leader

About Life at PetSmart

At PetSmart, our commitment to pets starts with our people. Every associate plays a crucial role in crafting remarkable experiences for pets and their families. We empower our teams with the resources and opportunities to achieve personal and professional growth. We are currently looking for candidates to fulfill this vital position.

Benefits That Enhance Your Experience

• Weekly Pay
• Health & Wellness Benefits*
• 401k Plan with Company Match
• Paid Time Off for Full-Time Associates
• Associate Discounts
• Tuition Assistance
• Career Pathing Opportunities
• Development Programs

Job Summary

The Retail Operations Leader plays a shared responsibility in driving operational excellence within our stores, aligning with PetSmart's vision, mission, values, and strategies. This role encompasses merchandising, inventory management, pet care operations, opening and/or closing the store, leading associates, financial performance, and ensuring a safe and organized environment.

Essential Responsibilities

Key responsibilities include, but are not limited to:

People Leadership:

• Engage in employment activities like recruiting, interviewing, and coaching.
• Facilitate a positive associate experience and support development through training, onboarding, performance reviews, management of labor, and accountability coaching.
• Address associate complaints and grievances effectively.
• Delegate and confirm daily tasks to meet business goals and pet parent needs.
• Coach associates on operational best practices to ensure the health and safety of pets.
• Coordinate staffing for key operational areas within the store.
• Ensure completion of all operational messages and training compliance.
• Communicate company updates and priorities clearly to maintain alignment and meet expectations.
• Recognize and celebrate associate achievements to boost engagement.

Overall Store Experience:

• Oversee the care of store-owned pets, ensuring proper maintenance and compliance with care standards.
• Manage inventory accuracy and pricing processes, ensuring timely execution of inventory tasks and product presentations.
• Continuously evaluate operations to improve customer experiences and service efficiency.
• Maintain vendor relations and uphold backroom standards.
• Supervise processes related to online orders and store operations.
• Analyze sales trends and make informed merchandising decisions.
• Maintain store standards and lead a culture of compliance and ethics.
• Ensure a safe environment for associates, pets, and pet parents.
• Take prompt action on any health or safety issues involving pets.
• Assist with store opening and closing activities and handle customer concerns professionally.

Expense Management:

• Drive business growth while meeting store P&L targets, managing sales and loss prevention goals.
• Analyze inventory reports to identify trends and opportunities for improvement.
• Manage expenses related to labor, supplies, and other key metrics.
• Collaborate with Home Office partners for store-related needs.

Qualifications:

• 3+ years of leadership experience in retail or customer-focused settings.
• Full-time availability required; flexibility to work evenings, weekends, and holidays.
• Proficient in computer applications.
• Strong verbal and written communication abilities.
• Ability to perform well under pressure and maintain composure.
• Excellent organizational skills and attention to detail.

Supervisory Responsibility:

• Typically oversees up to three lead associates and forty non-leader associates while adhering to PetSmart's policies.
• Responsible for critical employment and development decisions.

Physical Demands and Work Environment:

• Must be able to stand, walk, climb ladders, and handle various physical tasks.
• Frequent lifting and movement of up to 50 pounds and occasionally more.
• Exposure to a moderate noise level, high levels at times, and handling live animals.

Do What You Love

Join us in making a meaningful impact every day. From helping customers select their first pet to celebrating special moments, you will create moments that matter. We value diversity and the unique perspectives of our over 50,000 associates, all united by a love for pets.

We are thrilled that you are interested in joining our team and contributing to our mission of doing Anything for Pets and their owners. We can't wait to hear from you! Apply Now!

PetSmart is an Equal Opportunity Employer

We aspire to provide equal opportunities to all associates and job applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristics. We accommodate applicants with disabilities as required by law throughout the hiring process.

This summary intends to describe the broad nature and level of work associated with this position and is not exhaustive of all duties. A detailed job description will be provided upon hiring. Pay will be determined based on relevant experience and qualifications. This role is hourly, and we ensure compliance with local minimum wage laws.

Applicants must be at least 18 years of age (except in Montana or per state law).

For applicants in certain locations, we will consider qualified candidates with arrest and conviction records according to applicable local laws.

*Part-time associates averaging at least 30 hours weekly may qualify for medical benefits.