Job Details

Primary Responsibilities

• Open new accounts and grow existing customer relationships by cross-selling or referring the bank's products and services.
• Provide exceptional customer service to customers in person or by phone, assisting with all bank products and services.
• Collaborate with branch management to maintain a customer-focused environment and contribute ideas to drive business growth and achieve customer relationship goals.
• Accurately maintain and balance cash drawer, process night deposits, and service the branch's ATM as needed.
• Support branch profitability through participation in sales and operational initiatives.
• Assist branch management in coaching and developing teller staff to enhance skills and achieve branch sales objectives.
• Facilitate warm hand-offs and work closely with tellers to ensure a seamless customer experience.
• Provide operational support to branch personnel, including teller line coverage, as needed.
• Perform other duties as assigned to support branch operations and customer satisfaction.

• High school diploma or equivalent required; additional education or relevant certifications a plus.
• Minimum of 2 years of experience in the financial industry preferred.
• Proficiency in using computers and standard office equipment.
• Strong oral and written communication skills.
• Professional, courteous, and friendly demeanor required at all times.
• Demonstrated customer service skills and experience in cash handling.