Job Details

Title: IT Analyst - Intermediate

Rate: $40 - $50/hr

Location: Columbus, OH (Hybrid – 3 Days Onsite)

Contract Duration: Until 12/31/2025 (Temp to Hire)

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Start Date: 4/7/2025

Job Summary:

We are seeking an IT Analyst - Intermediate to join our client's team and support IT infrastructure services, analysis, deployment, and operational support. This role requires strong analytical skills, ITIL experience, and an understanding of IT infrastructure components and best practices.

The IT Analyst will work closely with service providers, business partners, and internal stakeholders to ensure the successful execution of IT initiatives, manage service-based issues, and support process improvements. The ideal candidate will bring expertise in IT operations, business analysis, and project management fundamentals to drive efficiency and quality improvements across IT services.

Responsibilities:

IT Infrastructure & Service Management

• Support and manage IT infrastructure services, ensuring alignment with business needs.
• Work closely with service providers to delegate operational activities and monitor SLA performance.
• Identify and define business requirements and functional specifications for IT projects.
• Collaborate with cross-functional teams to resolve IT incidents, service requests, and operational challenges.
• Track, report, and monitor IT performance metrics and key performance indicators (KPIs).
• Ensure compliance with ITIL processes and best practices for IT service management.

Business Analysis & Process Improvement

• Lead business engagements to define project scope, objectives, and expected outcomes.
• Facilitate workshops and discussions to gather detailed requirements and business needs.
• Support demand assessment and business planning, including business case development.
• Conduct process mapping (as-is/to-be) and value stream mapping for business improvements.
• Assess and validate business solutions, ensuring alignment with company strategy and goals.

Project & Change Management

• Assist in vendor reviews, RFIs, and RFPs for IT solutions.
• Work with testing teams to develop test scripts and support validation activities.
• Oversee change request management, ensuring alignment with project scope and objectives.
• Support IT leadership with budgeting, financial analysis, and project documentation.
• Maintain and enhance IT processes, tools, templates, and best practices.

Qualifications:

Required:

• Bachelor's Degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
• 2-3 years of experience in IT infrastructure services, analysis, deployment, and support.
• Experience working with IT service providers and managing delegated operational activities.
• Knowledge of IT infrastructure components, trends, and best practices.
• Strong analytical skills for problem-solving, process development, and root cause analysis.
• Experience in ITIL processes and service management.
• Excellent communication, collaboration, and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, MS Project).
• General understanding of gas and electric utility industry operations.

Preferred (for Senior/Lead Analyst level):

• 6+ years of IT experience in support functions.
• ITIL v3 or v4 certification.
• Project Management experience (PMP certification a plus).
• Experience leading process improvement initiatives and IT service enhancements.
• Experience in enterprise IT systems, infrastructure, and service management tools.