Job Details

Description

• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex proton therapy equipment and ancillary systems
• Check out and approve operational quality of system equipment to ensure compliance with technical standards
• Instruct customers in the operation and maintenance of systems
• Serve as the primary liaison with customers on administrative and technical matters for assigned projects
• Interpret customer needs and clarify responsibility for problem resolution
• Perform field support on system hardware, software, PCs, networking, and wireless networking
• Install and upgrade a wide range of advanced products per technical documentation and guidelines
• Demonstrate product operation and confirm system performance according to the Customer Acceptance Procedure (CAP)
• Train customers in basic operation and maintenance
• May coordinate or review activities of small groups of Installation Representatives

Must-Have Skills, Experience, and Education:

• Proficiency with mechanical tools: torque wrenches, precision gauges & levels, micrometers, calipers, vernier scales, drills, taps/dies, lubrication equipment, adhesives
• Proficiency with electrical tools: digital multimeter, oscilloscopes, circuit/component tools, soldering
• Ability to troubleshoot and repair complex electromechanical systems

Requirements:

• Intermediate-level mechanical and electrical aptitude
• Strong hands-on troubleshooting and repair experience
• Ability to work on complex hardware/software, PCs, and networking systems
• Strong customer service and communication skills

Nice-to-Have Skills, Experience, and Education:

• Military background in:

• Nuclear power plant operations
• Airframe & power plant
• Avionics
• Ground support equipment maintenance
• Medical device maintenance
• Electrical maintenance
  • Semiconductor field service/maintenance experience:
• Ion Implant
• CVD
• Etch
• PVD
• Photolithography

Company Description:

The Company is a global leader in advanced medical technologies used to treat cancer and other serious medical conditions, delivering innovative hardware, software, and support systems for radiation therapy and proton therapy.

Why The Company?

Join a highly respected global organization recognized as a Top 100 Military Friendly Employer, offering excellent career paths for transitioning military personnel and technical professionals.